Salesperson creative performance: conceptualization, measurement, and nomological validity

By Guangping Wang, Richard G. Netemeyer. 2004

303 citations recorded by the source corpus.

Subfields: Experimental and Cognitive Psychology, Marketing, Organizational Behavior and Human Resource Management

View Paper: https://www.semanticscholar.org/paper/cb20e7d9feef592cd7d7869d722c5d570487e112

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In Experimental and Cognitive Psychology

In Marketing

In Organizational Behavior and Human Resource Management

Citations in the corpus

Frontline hotel employees’ psychological capital, trust in organization, and their effects on nonattendance intentions, absenteeism, and creative performance (2018, background): “Creative performance refers to FLEs’ new ideas and novel behaviors used for managing customer requests and problems (Karatepe & Vatankhah, 2014; Wang & Netemeyer, 2004).”
Stressors, work engagement and their effects on hotel employee outcomes (2018, background): “Customercontact employees’ creative performance refers to their fresh ideas presented for service improvement and solutions offered for novel customer problems (e.g. Wang & Netemeyer, 2004).”
Salesperson ambidexterity and customer satisfaction: examining the role of customer demandingness, adaptive selling, and role conflict (2017, background): “On the positive side, customer demandingness increases salesperson effort (Jaramillo and Mulki 2008), creativity (Wang and Netemyer 2004), and salesperson improvization, the capacity to respond to unexpected and urgent sales situations (Banin et al. 2016).”
Emotional intelligence and creative performance: Looking through the lens of environmental uncertainty and cultural intelligence (2018, background): “Creativity has been described as the ability to produce novel ideas, novel behaviors, new concepts, new designs, new procedures of doing things, and updating old ideas to new and unique ones in performing job-related tasks (Wang and Netemeyer, 2004).”
Technostress: negative effect on performance and possible mitigations (2015, methodology): “Each of these requires innovation and creativity in using IS (Wang & Netemeyer, 2004) in order for it to be successfully executed.”
Salesperson Selection, Training, and Development: Trends, Implications, and Research Opportunities (2005, background): “That is, the problem-solving tacit knowledge at a global level determines effectiveness (Mintu-Wimsatt and Gassenheimer 2004; Wang and Netemeyer 2004).”
Delighting the Customer: Creativity-Oriented High-Performance Work Systems, Frontline Employee Creative Performance, and Customer Satisfaction (2019, methodology): “Branch managers rated the creative performance of their subordinates participating in the survey using a seven-item scale developed by Wang and Netemeyer (2004) that had previously been used in a Lithuanian context (Martinaityte & Sacramento, 2013).”
The Effects of Transformational Leadership and Perceived Creativity on Innovation Behavior in the Hospitality Industry (2015, background): “These features stress the need for frontline employee to be innovative and the importance of this (Wang & Netemeyer, 2004).”
Servant leadership, organisational trust, and bank employee outcomes (2019, background): “Creative performance refers to the amount of new ideas generated and novel behaviours displayed by frontline employees THE SERVICE INDUSTRIES JOURNAL 87 in challenging service encounters (Wang & Netemeyer, 2004).”
From personal values to creativity: evidence from frontline service employees (2011, background): “…to their employers tend to reciprocate (Ackfeldt and Coote, 2005), namely by adopting behaviors that contribute to organizational well-being, they are likely to engage in creativity, as these contribute to employee performance (Wang and Netemeyer, 2004) and, thus, to organizational performance.”
Examining impacts of technostress on the professional salesperson's behavioural performance (2014, background): “Given both the importance of innovation in technology acceptance (Ahearne, Srinivasan, and Weinstein 2004) and the importance of creativity (Wang and Netemeyer 2004) and co-creating (innovating with the customer; Storbacka, Polsa, and Sääkjärvi 2011), we believe that technologyenabled innovation…”