Frontline hotel employees’ psychological capital, trust in organization, and their effects on nonattendance intentions, absenteeism, and creative performance
By Anastasia Ozturk, Osman M. Karatepe. Journal of Hospitality Marketing & Management, 2018
101 citations recorded by the source corpus.
ABSTRACT A research model investigating trust in organization as a mediator of the impact of psychological capital (PsyCap) on intention to leave work early, intention to be late for work, absenteeism, and creative performance is proposed and tested. Data came from 159 hotel employees one week apart in three waves and their immediate supervisors in Russia. The aforementioned relationships were tested using structural equation modeling. The findings suggest that trust in organization is a full mediator between PsyCap and the aforesaid nonattendance intentions and absenteeism, while PsyCap positively affects creative performance directly and indirectly through trust in organization. Our study contributes to the extant hospitality research by investigating the underlying mechanism that links PsyCap to nonattendance intentions, absenteeism, and creative performance.
Subfields: Artificial Intelligence, Organizational Behavior and Human Resource Management
View Paper: https://www.semanticscholar.org/paper/8473114570856f720dc856ccae56521cfa5ee44e
How researchers see this paper
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In Artificial Intelligence
In Organizational Behavior and Human Resource Management
- Bahar Etehadi
- Osman M. Karatepe
- A. Grobelna
- Olusegun A. Olugbade
- Xinyuan Zhao
- Anastasia Ozturk
- Junghoon Lee
- C. Ok
Citations in the corpus
- The impact of job insecurity on critical hotel employee outcomes: The mediating role of self-efficacy (2018, background): “Likewise, a recent study found no significant association between self-efficacy and absenteeism among hotel employees (Ozturk & Karatepe, 2018).”