Ruth N. Bolton

Marketing · 2000–2018

A researcher in the Science corpus: 12 papers; trusts 44 researchers and is trusted by 55 researchers here, as inferred from the citation graph.

Subfields

• Marketing — 115 citations into it; #205 of 6,289 by trust here, #111 by citations
• Organizational Behavior and Human Resource Management — 95 citations into it; #607 of 8,741 by trust here, #557 by citations
• Sociology and Political Science — 76 citations into it; #2,062 of 22,756 by trust here, #1,559 by citations
• Strategy and Management — 36 citations into it
• Social Psychology — 35 citations into it
• Information Systems and Management — 33 citations into it
• Economics and Econometrics — 30 citations into it; #12,664 of 23,481 by trust here, #11,468 by citations
• Management Science and Operations Research — 30 citations into it

Whom Ruth N. Bolton trusts overall

Their strongest outbound trust, strongest first, inferred from their citations.

1. Peter C. Verhoef
2. Kenneth Train
3. J. Irwin
4. Dhruv Grewal
5. R. Winer
6. Mohanbir S. Sawhney
7. Jerry A. Hausman
8. G. Chow
9. M. Meuter
10. Peter J. Danaher

Who trusts Ruth N. Bolton overall

1. Peter C. Verhoef
2. J. Dawes
3. Katherine N. Lemon
4. Jenny van Doorn
5. Sunil Gupta
6. J. Marbach
7. Kapil R. Tuli
8. Thomas Leclercq
9. Aîda Mimouni-Chaabane
10. Peter N. Golder

Papers from Ruth N. Bolton's perspective

Ordered by how strongly the researchers Ruth N. Bolton trusts endorse each paper. Same corpus, a different order for every researcher.

1. Using Online Conversations to Study Word-of-Mouth Communication
2. Measuring the Customer Experience in Online Environments: A Structural Modeling Approach
3. Specification tests in econometrics
4. A New Product Growth for Model Consumer Durables (Management Sciences)
5. Implications of loyalty program membership and service experiences for customer retention and value
6. Psychological Implications of Customer Participation in Co-Production
7. Co-creation experiences: The next practice in value creation
8. A reference price model of brand choice for frequently purchased products.
9. Discrete Choice Methods with Simulation by Kenneth E. Train
10. Multivariate Data Analysis (Technometrics)

Their papers

• The effect of customers' emotional responses to service failures on their recovery effort evaluations and satisfaction judgments (2002) — 925 citations
• Customer-to-Customer Interactions: Broadening the Scope of Word of Mouth Research (2010) — 662 citations
• Interactive Services: A Framework, Synthesis and Research Directions (2009) — 422 citations
• An Empirical Analysis of Determinants of Retailer Pricing Strategy (2004) — 241 citations
• Customer experience challenges: bringing together digital, physical and social realms (2018) — 630 citations
• An empirically derived taxonomy of retailer pricing and promotion strategies (2003) — 143 citations
• Decoding Customer–Firm Relationships: How Attachment Styles Help Explain Customers' Preferences for Closeness, Repurchase Intentions, and Changes in Relationship Breadth (2013) — 222 citations
• A Cross-National and Cross-Cultural Approach to Global Market Segmentation: An Application Using Consumers’ Perceived Service Quality (2010) — 122 citations
• Opportunities for Innovation in the Delivery of Interactive Retail Services (2010) — 161 citations
• Expanding Business-to-Business Customer Relationships: Modeling the Customer's Upgrade Decision (2008) — 181 citations
• Price-Based Global Market Segmentation for Services (2003) — 174 citations
• Implications of loyalty program membership and service experiences for customer retention and value (2000) — 1,331 citations