Measuring the Customer Experience in Online Environments: A Structural Modeling Approach

By Thomas P. Novak, Donna L. Hoffman, Y. Yung. 2000

3,304 citations recorded by the source corpus.

Subfields: Developmental and Educational Psychology, Information Systems and Management, Human-Computer Interaction

View Paper: https://www.semanticscholar.org/paper/59c482dbc0628f20fdd2e77778ce2504756be7f8

How researchers see this paper

The researchers whose trusted networks rank it highest, strongest advocate first. Every researcher gets a different order.

In Developmental and Educational Psychology

In Information Systems and Management

In Human-Computer Interaction

Citations in the corpus

The Influence of Goal-Directed and Experiential Activities on Online Flow Experiences (2003, methodology): “, Novak et al., 2000) suggests that flow would be more likely to occur during recreational activities than task-oriented activities, we found more evidence of flow for task-oriented than experiential verbatims, although we find flow experiences in both types of activities. Thus, when we examine thin”
Examining mobile banking user adoption from the perspectives of trust and flow experience (2011, background): “Novak et al. [22] described ﬂow as a state that is characterized by: (1) a seamless sequence of responses facilitated by machine interactivity, (2) intrinsic enjoyment, (3) a loss of self-consciousness, and (4) self-reinforcement.”
Why do people play on-line games? An extended TAM with social influences and flow experience (2004, background): “[64] Web sites Flow Skill/control, challenge/arousal, focused attention, interactivity, telepresnece Agarwal and Karahanna [1] Web sites Cognitive absorption Control, attention focus, curiosity, intrinsic interest Moon and Kim [60] Web sites Playfulness Enjoyment, concentration, curiosity Koufaris [”
Use of Internet Pornography and Men’s Well-Being (2005, background): “Compelling Cybersexual experiences are highly related to fun and experiential uses of the Web and negatively correlated with task-oriented or utilitarian uses of the Internet (Novak et al., 2000).”
Service quality delivery through web sites: A critical review of extant knowledge (2002, background): “Researchers have studied the impact that graphic style of the site has on customer perceptions of online shopping (Ariely 2000; Hoffman and Novak 1996; Hoque and Lohse 1999; Lynch and Ariely 2000; Montoya- Weiss et al. 2000; Novak et al. 2000; Schlosser and Kanfer 1999).”