Expanding Business-to-Business Customer Relationships: Modeling the Customer's Upgrade Decision

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Decoding Customer–Firm Relationships: How Attachment Styles Help Explain Customers' Preferences for Closeness, Repurchase Intentions, and Changes in Relationship Breadth (2013, background): “Third, logit models are useful to examine customers’ relationship breadth (Bolton, Lemon, and Verhoef 2008; Shah et al. 2012), which is our focus.2 Tables 4, 5, and 1Note that we could not infer that these 224 customers defected from the firm.”
What is Quality? An Integrative Framework of Processes and States (2012, methodology): “Our depiction of the quality evaluation process in Figure 2 builds on an extensive literature (e.g., Anderson, Fornell, and Lehmann 1994; Bolton and Drew 1991; Bolton, Lemon, and Verhoef 2008; Price and Arnould 1999; Steenkamp 1990; Zeithaml 1988).”
Critical Incidents and the Impact of Satisfaction on Customer Share (2008, methodology): “We assess the stability of our model by drawing ten random samples that each contain 75% of our sample and running the model with these samples (for a similar procedure, see Bolton, Lemon, and Verhoef 2008).”