Gianfranco Walsh

Organizational Behavior and Human Resource Management · 2001–2017

A researcher in the Science corpus: 18 papers; trusts 25 researchers and is trusted by 32 researchers here, as inferred from the citation graph.

Subfields

• Organizational Behavior and Human Resource Management — 108 citations into it; #1,201 of 8,741 by trust here, #742 by citations
• Marketing — 99 citations into it; #949 of 6,289 by trust here, #284 by citations
• Sociology and Political Science — 82 citations into it; #3,569 of 22,756 by trust here, #1,722 by citations
• Social Psychology — 50 citations into it; #5,211 of 15,694 by trust here, #4,984 by citations
• Strategy and Management — 32 citations into it; #4,367 of 10,874 by trust here, #5,606 by citations
• Information Systems and Management — 26 citations into it; #1,718 of 3,842 by trust here, #2,790 by citations
• Management Science and Operations Research — 17 citations into it
• Applied Psychology — 15 citations into it

Whom Gianfranco Walsh trusts overall

Their strongest outbound trust, strongest first, inferred from their citations.

1. Xueming Luo
2. C. Bhattacharya
3. J. Mowen
4. Philip M. Podsakoff
5. Alicia A. Grandey
6. Kevin Lane Keller
7. Markus Groth
8. Michael K. Lindell
9. A. Drolet
10. Sankar Sen

Who trusts Gianfranco Walsh overall

1. Qing Wang
2. Paurav Shukla
3. Eunil Park
4. Sameer Hosany
5. Girish Prayag
6. Saeed M. Z. A. Tarabieh
7. Lujun Su
8. Martin Heinberg
9. Ki Joon Kim
10. J. Reichelt

Papers from Gianfranco Walsh's perspective

Ordered by how strongly the researchers Gianfranco Walsh trusts endorse each paper. Same corpus, a different order for every researcher.

1. Common method biases in behavioral research: a critical review of the literature and recommended remedies. (Journal of Applied Psychology)
2. The Customer Orientation of Service Workers: Personality Trait Effects on Self-and Supervisor Performance Ratings
3. Emotional labor and burnout: Comparing two perspectives of "people work"
4. Accounting for common method variance in cross-sectional research designs. (Journal of Applied Psychology)
5. Doing Better at Doing Good: When, Why, and How Consumers Respond to Corporate Social Initiatives
6. WHEN 'THE SHOW MUST GO ON': SURFACE ACTING AND DEEP ACTING AS DETERMINANTS OF EMOTIONAL EXHAUSTION AND PEER-RATED SERVICE DELIVERY
7. Exploring the Dimensions of Emotional Labor
8. A longitudinal analysis of the association between emotion regulation, job satisfaction, and intentions to quit.
9. Maximizing versus satisficing: happiness is a matter of choice. (Journal of Personality and Social Psychology)
10. Emotion regulation in customer service roles: testing a model of emotional labor. (Journal of Occupational Health Psychology)

Their papers

• Customer reactions to emotional labor: the roles of employee acting strategies and customer detection accuracy (2009) — 593 citations
• Electronic Word-of-Mouth: Motives for and Consequences of Reading Customer Articulations on the Internet (2003) — 1,023 citations
• WHAT MAKES MAVENS TICK? EXPLORING THE MOTIVES OF MARKET MAVENS INITIATION OF INFORMATION DIFFUSION (2004) — 285 citations
• The effect of consumer confusion proneness on word of mouth, trust, and customer satisfaction (2010) — 196 citations
• Perceptions of Group Versus Individual Service Failures and Their Effects on Customer Outcomes (2017) — 96 citations
• Consumer Fear of Online Identity Theft: Scale Development and Validation (2015) — 102 citations
• The Impact of Service Scripts on Customer Citizenship Behavior and the Moderating Role of Employee Customer Orientation (2014) — 118 citations
• Replicating, validating, and reducing the length of the consumer perceived value scale (2014) — 178 citations
• Exploring corporate ability and social responsibility associations as antecedents of customer satisfaction cross-culturally (2013) — 229 citations
• Emotions, store-environmental cues, store-choice criteria, and marketing outcomes. (2011) — 241 citations
• Culture and age as moderators in the corporate reputation and loyalty relationship (2011) — 157 citations
• Consumer uncertainty: revisited (2011) — 120 citations
• Consumer confusion proneness: scale development, validation, and application (2007) — 219 citations
• Towards a Conceptual Model of Consumer Confusion (2005) — 200 citations
• Gender differences in German consumer decision‐making styles (2004) — 415 citations
• German Consumer Decision‐Making Styles (2001) — 246 citations
• The Mannmaven: an agent for diffusing market information (2001) — 132 citations
• Consumers' decision-making style as a basis for market segmentation (2001) — 137 citations