Markus Groth

Organizational Behavior and Human Resource Management · 2001–2021

A researcher in the Science corpus: 12 papers; trusts 55 researchers and is trusted by 39 researchers here, as inferred from the citation graph.

Subfields

Organizational Behavior and Human Resource Management — 193 citations into it; #617 of 8,741 by trust here, #663 by citations
Sociology and Political Science — 163 citations into it; #3,558 of 22,756 by trust here, #1,024 by citations
Social Psychology — 120 citations into it; #3,479 of 15,694 by trust here, #1,486 by citations
General Health Professions — 53 citations into it
Marketing — 44 citations into it; #516 of 6,289 by trust here, #2,062 by citations
Applied Psychology — 24 citations into it
Clinical Psychology — 19 citations into it
Experimental and Cognitive Psychology — 15 citations into it

Whom Markus Groth trusts overall

Their strongest outbound trust, strongest first, inferred from their citations.

Who trusts Markus Groth overall

Papers from Markus Groth's perspective

Ordered by how strongly the researchers Markus Groth trusts endorse each paper. Same corpus, a different order for every researcher.

Emotional labor and burnout: Comparing two perspectives of "people work"
WHEN 'THE SHOW MUST GO ON': SURFACE ACTING AND DEEP ACTING AS DETERMINANTS OF EMOTIONAL EXHAUSTION AND PEER-RATED SERVICE DELIVERY
Emotion regulation in the workplace: a new way to conceptualize emotional labor. (Journal of Occupational Health Psychology)
Common method biases in behavioral research: a critical review of the literature and recommended remedies. (Journal of Applied Psychology)
Emotion regulation in customer service roles: testing a model of emotional labor. (Journal of Occupational Health Psychology)
Development and validation of brief measures of positive and negative affect: the PANAS scales.
Self-regulation and depletion of limited resources: does self-control resemble a muscle? (Psychological bulletin)
A Social Interaction Model Of The Effects Of Emotion Regulation On Work Strain
A longitudinal analysis of the association between emotion regulation, job satisfaction, and intentions to quit.
Perceived organizational support: a review of the literature. (Journal of Applied Psychology)

Their papers

Are All Smiles Created Equal? How Emotional Contagion and Emotional Labor Affect Service Relationships: (2006) — 809 citations
Customer reactions to emotional labor: the roles of employee acting strategies and customer detection accuracy (2009) — 593 citations
Relationships between Emotional Labor, Job Performance, and Turnover. (2011) — 258 citations
Following Display Rules in Good or Bad Faith?: Customer Orientation as a Moderator of the Display Rule-Emotional Labor Relationship (2010) — 124 citations
IMPROVING APPLICANTS' REACTIONS TO REJECTION LETTERS: AN APPLICATION OF FAIRNESS THEORY (2001) — 123 citations
From bad to worse (2012) — 174 citations
B2B services: linking service loyalty and brand equity (2009) — 118 citations
Four Decades of Frontline Service Employee Research: An Integrative Bibliometric Review (2021) — 114 citations
A review and agenda for examining how technology-driven changes at work will impact workplace mental health and employee well-being (2020) — 175 citations
Feeling Bad and Doing Good: The Effect of Customer Mistreatment on Service Employee's Daily Display of Helping Behaviors (2017) — 133 citations
The Impact of Service Scripts on Customer Citizenship Behavior and the Moderating Role of Employee Customer Orientation (2014) — 118 citations
Customers as Good Soldiers: Examining Citizenship Behaviors in Internet Service Deliveries (2005) — 865 citations