Exploring corporate ability and social responsibility associations as antecedents of customer satisfaction cross-culturally

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Corporate social responsibility, customer satisfaction, and financial performance: The moderating effect of the institutional environment in two transition economies (2017, background): “On the one hand, customer satisfaction results from both the perceptions of service quality and the perceptions of the company's social responsibility level (Walsh and Bartikowski, 2013).”
Predicting behavioral loyalty through corporate social responsibility: The mediating role of involvement and commitment (2017, unknown): “The contribution of perceived CSR to attitudinal loyalty is substantial and well-documented (Lacey et al., 2015; Lichtenstein et al., 2004; Pivato et al., 2008; Walsh & Bartikowski, 2013).”
Corporate social responsibility as a determinant of consumer loyalty: An examination of ethical standard, satisfaction, and trust (2017, methodology): “The retail industry was selected because companies in this industry generally participate in CSR programs actively (Walsh & Bartikowski, 2013).”
Do corporate image and reputation drive brand equity in India and China? - Similarities and differences (2017, background): “However, the literature is again dominated by developed country studies (e.g., Souiden, Kassim, & Hong, 2006; Walsh & Bartikowski, 2013).”