Towards a Conceptual Model of Consumer Confusion

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Panic buying research: A systematic literature review and future research agenda (2021, background): “Consumers are, therefore, less likely to be intellectually involved with the decisions regarding the type and quantity of the purchases to be made (Mitchell et al., 2005).”
The effects of urban retail greenery on consumer experience: Reviewing the evidence from a restorative perspective (2010, background): “…and Alreck, 1988), dissatisfaction (Foxman et al., 1990), negative word-of-mouth (Turnball et al., 2000), decreased store loyalty and decreased trust (Foxman et al., 1990, 1992), product misuse, and even reduced self-confidence, and hence, reduced consumer wellbeing (see Mitchell et al., 2005).”
The impact of greenwash practices over green purchase intention: The mediating effects of green confusion, Green perceived risk, and green trust (2021, methodology): “Due to the lack information given by the company regarding their products, the consumers face confusion in the way that they do not know which products are suitable for them and how to use them according to a research by Mitchell, Walsh, and Yamin (2005).”