Exploring the Dimensions of Emotional Labor

By Susan M. Kruml, Deanna Geddes. 2000

647 citations recorded by the source corpus.

Subfields: Sociology and Political Science

View Paper: https://www.semanticscholar.org/paper/be500ff062cb5c9dc78eb9183d7685ececee882a

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In Sociology and Political Science

Citations in the corpus

Emotional labour and negative job outcomes: An evaluation of the mediating role of emotional dissonance (2006, background): “Rewards may take the shape of a financial bonus for goal achievement (e.g. sales targets) or promotion (Hochschild 1983; Kruml & Geddes 2000a).”
Words from the heart speak to the heart: A study of deep acting, faking, and hiding among child care workers (2011, background): “Rutman’s (1996) and Colley’s (2003) research also underscores the need to distinguish between passive and active forms of deep acting (Kruml and Geddes, 2000).”
Emotions in uniform: How nurses regulate emotion at work via emotional boundaries (2011, background): “More recent extensions include the study of: passive deep acting (‘required’ emotions are genuinely felt and expressed); active deep acting (effort is required to influence inner feelings and behaviours to match organizational expectations; Kruml and Geddes, 2000); emotional dissonance (i.”
When we are onstage, we smile: The effects of emotional labor on employee work outcomes (2002, methodology): “Emotional exhaustion is one of the most-often-cited consequences of emotional labor (Hochschild, 1983; Rafaeli & Sutton, 1987; Wharton, 1993; Morris & Feldman, 1996; Jones, 1998; Grandey, 1999; Kruml & Geddes, 2000a).”
Recognizing the Emotional Element in Service Excellence (2008, background): “Studies since that time have pointed out that emotional labor rests heavily on demonstrative behavior, for example, making eye contact, delivering smiles, and showing genuine concern for guests’ needs (Kruml and Geddes 2000).”
Adaptation and validation of the teacher emotional labour strategy scale in China (2012, background): “Accordingly, the measurement of employees’ emotional labour stresses different aspects of emotional labour processes (Çukur, 2009; Kruml & Geddes, 2000).”
Beyond teacher cognition and teacher beliefs: the value of the ethnography of emotions in teaching (2005, background): “Defining emotional suffering as a form of value or goal conflict makes it possible to elaborate on the concept of emotional effort and emotional labor (Hochschild, 1983; Kruml & Geddes, 2000; Shuler & Sypher, 2000).”
Reducing burnout and enhancing job satisfaction: Critical role of hotel employees’ emotional intelligence and emotional labor (2012, neutral): “ED is the discrepancy between genuinely felt and feigned emotion (Hochschild, 1983; Kruml and Geddes, 2000).”