The Impact of Service Scripts on Customer Citizenship Behavior and the Moderating Role of Employee Customer Orientation

By Helena Nguyen, Markus Groth, Gianfranco Walsh, Thorsten Hennig-Thurau. 2014

118 citations recorded by the source corpus.

Subfields: Organizational Behavior and Human Resource Management, Sociology and Political Science

View Paper: https://www.semanticscholar.org/paper/4f129ee0b56f85971065f4601d61417cda3c4080