Perceptions of Group Versus Individual Service Failures and Their Effects on Customer Outcomes

By Arne K. Albrecht, Gianfranco Walsh, S. Beatty. 2017

96 citations recorded by the source corpus.

Subfields: Organizational Behavior and Human Resource Management, Sociology and Political Science

View Paper: https://www.semanticscholar.org/paper/cafd175797156a6cf2008e8e6713be664aa69564