Thorsten Hennig-Thurau

Sociology and Political Science · 2000–2018

A researcher in the Science corpus: 15 papers; trusts 33 researchers and is trusted by 31 researchers here, as inferred from the citation graph.

Subfields

• Sociology and Political Science — 87 citations into it; #3,302 of 22,756 by trust here, #958 by citations
• Marketing — 53 citations into it; #1,120 of 6,289 by trust here, #505 by citations
• Organizational Behavior and Human Resource Management — 39 citations into it; #1,326 of 8,741 by trust here, #580 by citations
• Social Psychology — 24 citations into it; #3,460 of 15,694 by trust here, #1,623 by citations
• Strategy and Management — 18 citations into it; #8,458 of 10,874 by trust here, #4,683 by citations
• Economics and Econometrics — 16 citations into it; #11,775 of 23,481 by trust here, #10,609 by citations
• Management Science and Operations Research — 15 citations into it
• Literature and Literary Theory — 14 citations into it

Whom Thorsten Hennig-Thurau trusts overall

Their strongest outbound trust, strongest first, inferred from their citations.

1. Anita Elberse
2. Alicia A. Grandey
3. J. Mowen
4. Amna Kirmani
5. Sitaram Asur
6. Yue Pan
7. Yubo Chen
8. Bo Pang
9. Kosuke Imai
10. Suman Basuroy

Who trusts Thorsten Hennig-Thurau overall

1. J. Reichelt
2. Ashwin Malshe
3. R. Brown
4. Markus Groth
5. Giana M. Eckhardt
6. David Xiaosong Peng
7. Juho Hamari
8. Alicia A. Grandey
9. Jaewon Yoo
10. C. Delcourt

Papers from Thorsten Hennig-Thurau's perspective

Ordered by how strongly the researchers Thorsten Hennig-Thurau trusts endorse each paper. Same corpus, a different order for every researcher.

1. How Critical are Critical Reviews? The Box Office Effects of Film Critics, Star Power, and Budgets
2. Emotional labor and burnout: Comparing two perspectives of "people work"
3. Exploring the Dimensions of Emotional Labor
4. Emotion regulation in customer service roles: testing a model of emotional labor. (Journal of Occupational Health Psychology)
5. A longitudinal analysis of the association between emotion regulation, job satisfaction, and intentions to quit.
6. Development and validation of the Emotional Labour Scale
7. The Customer Orientation of Service Workers: Personality Trait Effects on Self-and Supervisor Performance Ratings
8. The Effect of Internet Piracy on Cd Sales: Cross-Section Evidence (Social Science Research Network)
9. A Social Interaction Model Of The Effects Of Emotion Regulation On Work Strain
10. Emotion regulation in the workplace: a new way to conceptualize emotional labor. (Journal of Occupational Health Psychology)

Their papers

• Are All Smiles Created Equal? How Emotional Contagion and Emotional Labor Affect Service Relationships: (2006) — 809 citations
• Customer reactions to emotional labor: the roles of employee acting strategies and customer detection accuracy (2009) — 593 citations
• Electronic Word-of-Mouth: Motives for and Consequences of Reading Customer Articulations on the Internet (2003) — 1,023 citations
• Does Twitter matter? The impact of microblogging word of mouth on consumers’ adoption of new movies (2014) — 397 citations
• Consumer File Sharing of Motion Pictures (2007) — 349 citations
• Relationship Marketing — Some Reflections on the State-of-the-Art of the Relational Concept (2000) — 126 citations
• The Last Picture Show? Timing and Order of Movie Distribution Channels (2007) — 147 citations
• Value Creation in the Video Game Industry: Industry Economics, Consumer Benefits, and Research Opportunities (2013) — 337 citations
• Brand crises in the digital age: The short- and long-term effects of social media firestorms on consumers and brands (2018) — 138 citations
• The Impact of Service Scripts on Customer Citizenship Behavior and the Moderating Role of Employee Customer Orientation (2014) — 118 citations
• Conceptualizing and Measuring the Monetary Value of Brand Extensions: The Case of Motion Pictures (2009) — 160 citations
• Consumer confusion proneness: scale development, validation, and application (2007) — 219 citations
• German Consumer Decision‐Making Styles (2001) — 246 citations
• Modeling and Managing Student Loyalty (2001) — 535 citations
• Consumers' decision-making style as a basis for market segmentation (2001) — 137 citations