Development and validation of the Emotional Labour Scale

By Céleste M. Brotheridge, Raymond T. Lee. 2003

1,273 citations recorded by the source corpus.

Subfields: General Health Professions, Sociology and Political Science

View Paper: https://www.semanticscholar.org/paper/3bb86acfb4f4763b186e3c0227692d0787867876

How researchers see this paper

The researchers whose trusted networks rank it highest, strongest advocate first. Every researcher gets a different order.

In General Health Professions

In Sociology and Political Science

Citations in the corpus

Emotional demands, emotional labour and occupational outcomes in school principals (2017, methodology): “Three scales (SA-Faking, SA-Hiding; DA) were each measured with three items from the Emotional Labour Scale – Revised which has good reliability (ELS-R: Brotheridge and Lee, 2003; Lee and Brotheridge, 2011).”
Is all Support Equal? The Moderating Effects of Supervisor, Coworker, and Organizational Support on the Link between Emotional Labor and Job Performance (2017, background): “Since the concept was formulated, researchers have debated its sub-dimensions (Brotheridge and Lee, 2003; Diefendorff et al., 2005; Morris and Feldman, 1997) and its antecedents and consequences (Brotheridge and Grandey, 2002; Grandey, 2000; Pugliesi, 1999; Schaubroeck and Jones, 2000).”
Customer (In)Justice and Emotional Labor: The Role of Perspective Taking, Anger, and Emotional Regulation† (2008, methodology): “Moreover, empirical research has shown a clear link between injustice and anger (Averill, 1982; Smith & Ellsworth, 1985; Weiss, Suckow, & Cropanzano, 1999), with anger being the most common response to an act of injustice (Clayton, 1992; Mikula, 1986). Fitness (2000) showed in her diary research on ”
Moving emotional labor beyond surface and deep acting (2012, background): “The energy exertion aspect of emotional labor is thought to lead directly to emotional exhaustion (Brotheridge & Lee, 2003).”
Teachers’ emotional labour, discrete emotions, and classroom management self-efficacy (2018, methodology): “Emotional labour strategies were measured by a slightly modified version of the Emotion Labour Strategies Scale (Brotheridge & Lee, 2003), with ‘others’ being replaced by ‘my students’ in the items.”
Psychological strain and emotional labor among police-officers : A diary study (2007, background): “Emotional dissonance is considered to be an important predictor of impaired psychological well-being in the form of emotional exhaustion and depersonalization (Ashfort & Humphrey, 1993; Brotheridge & Lee, 1998, 2003; Grandey, 2000; Heuven & Bakker, 2003; Zapf, 2002).”
Current Emotion Research in Organizational Behavior (2011, background): “Brotheridge and Lee (2003) subsequently developed widely used emotional labor scales based on Morris and Feldman’s (1996) theory that emotional labor can be conceptualized in terms of its frequency, intensity, variety, and duration, along with surface acting and deep acting.”
Emotional intelligence, emotional labor, perceived organizational support, and job satisfaction: A moderated mediation model (2019, background): “Brotheridge and Lee (2003) found that employees need to consume emotional resources when they adopt deep acting strategy and surface acting strategy.”
Examining Job Crafting from an Interpersonal Perspective: Is Employee Job Crafting Related to the Well‐Being of Colleagues? (2015, background): “From the perspective of the job crafter, the job is temporarily less demanding but from the perspective of the colleague, this change may result in a more demanding job as he/she will need to manage his/her emotions for a longer period of time (Brotheridge & Lee, 2003).”
Need for recovery after emotional labor: Differential effects of daily deep and surface acting (2018, methodology): “…amplifies favorable responses by the interaction partners (Côté, 2005), resulting in rewarding social encounters that enhance employees' sense of efficacy and personal accomplishment (Brotheridge & Grandey, 2002) because they signal that employees are good in their job (Brotheridge & Lee, 2003).”
Emotional Labor at a Crossroads: Where Do We Go from Here? (2015, background): “Deep acting measures ask about attempts or effort to change feelings to be congruent with emotional requirements (Brotheridge & Lee 2003) or about the extent of using reappraisal or refocusing to improve moods in difficult interpersonal exchanges (Grandey et al. 2004).”
Emotional intelligence and emotional labor acting strategies among frontline hotel employees (2012, methodology): “SA and DA were assessed using a seven-item scale developed by Brotheridge and Lee (2003) and Grandey (2003).”
Interpersonal Emotion Regulation in the Workplace: A Conceptual and Operational Review and Future Research Agenda (2018, positive): “ER has also been operationalised in different ways at both the individual- and interpersonal-levels (e.g. Brotheridge and Lee 2003; Gross and John 2003; Little et al. 2012; Niven et al. 2011) with few attempts to align the operationalisation of ER strategies across levels (see Little et al. 2012…”
Associations of personality and emotional intelligence with display rule perceptions and emotional labour (2008, background): “…of accomplishment, whilst DA has been found to be positively associated with sense of accomplishment and either unrelated to emotional exhaustion (Brotheridge & Lee, 2002, 2003; Brotheridge & Grandey, 2002; Martínez-Iñigo et al., 2007), or with an association which becomes nonsignificant when…”
Emotional labor among police officers: a diary study relating strain, emotional labor, and service performance (2017, methodology): “Deep Acting (three items, Cronbach’s α = .89) was assessed with the deep acting scale derived from the Emotional Labor Scale (Brotheridge & Lee, 2003).”