Modeling and Managing Student Loyalty

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How researchers see this paper

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The importance of institutional image to student satisfaction and loyalty within higher education (2009, methodology): “This corresponded to the findings in the original study ( Hennig-Thurau et al. 2001 ).”
The measurement of the construct satisfaction in higher education (2009, background): “According to some researchers (Henning-Thurau, Langer, & Hansen, 2001 ; Rowley, 2003 ; Tapp, Hicks, & Stone, 2004 ), institutions of higher education could greatly benefit from being able to establish lasting relations with their students.”
Exploring perceived service quality, perceived value, and repurchase intention in higher education using structural equation modelling (2014, background): “However, authors such as Hill (1995) and Sander, Stevenson, King, and Coates (2000) regard students as primary customers of HE services; thus, assessing service quality from their perspective is important.”
Building bridges in higher education: Student-faculty relationship quality, student engagement, and student loyalty (2020, background): “, relationship quality) which is based on these interactions, might result in student engagement (Bowden, 2009) and student loyalty (Hennig-Thurau et al., 2001).”
Making sense of higher education: students as consumers and the value of the university experience (2014, unknown): “Hennig-Thurau, Langer, and Hansen 2001 ; Kenney and Khanfar 2009 ; Rojas-Mendez et al.”