A Social Interaction Model Of The Effects Of Emotion Regulation On Work Strain

By Stéphane Côté. 2005

673 citations recorded by the source corpus.

Subfields: Social Psychology, Sociology and Political Science

View Paper: https://www.semanticscholar.org/paper/f4123ed632999e00a4ff0c4ef71703ad22b20fa4

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Citations in the corpus

How to win friendship and trust by influencing people’s feelings: An investigation of interpersonal affect regulation and the quality of relationships (2012, background): “The effects of interpersonal affect regulation on regulatory agents may therefore be better explained by targets’ behavioural feedback to interpersonal affect regulation (Côté, 2005), agents’ facial expressions of emotion during regulation attempts (Buck, 1980), or agents’ anticipation of targets’ r”
IS EMOTIONAL LABOR MORE DIFFICULT FOR SOME THAN FOR OTHERS? A MULTILEVEL, EXPERIENCE-SAMPLING STUDY (2009, methodology): “It is also possible that the mood effects of deep acting depend on the emotion being regulated, the method of emotion regulation being used (Côté, 2005), and the individual’s regulatory skills.”
The ability to influence others via emotion displays (2011, background): “Deep acting produces relatively authentic displays of emotions because the internal experience matches the public display (Côté, 2005; Grandey, 2003).”
Why Does Affect Matter in Organizations (2007, background): “Given these divergent findings, researchers are working to understand the conditions under which emotion regulation in the form of surface acting does result in strain (Côté, 2005), including the role of individual differences and organizational context (Grandey, 2000).”
An Affective Events Model of Charismatic Leadership Behavior: A Review, Theoretical Integration, and Research Agenda (2009, background): “This is an effortful, resourcedepleting process, however, and others tend to respond adversely to such inauthentic displays (Côté, 2005; Grandey, 2003).”
Interpersonal Emotion Regulation in the Workplace: A Conceptual and Operational Review and Future Research Agenda (2018, neutral): “Emotional Labor Some researchers have recognised that emotional labor occurs at multiple levels and can be framed within interpersonal ER (e.g. Ashkanasy and Humphrey 2011; Becker and Cropanzano 2014; Côté 2005; Côté et al. 2013).”
The Influence of Anger, Fear, and Emotion Regulation on Ethical Decision Making (2013, background): “It involves cognitive transformation of an emotion-inducing situation to modify the internal experience of emotion (Côté, 2005; John & Gross, 2007).”
Enhancing emotional performance and customer service through human resources practices: A systems perspective ☆ (2016, positive): “For instance, employees may receive negative social feedback — like incivility — from customers about their emotional performance (Côté, 2005) increasing felt negative emotions that are incongruent with display rules in many service occupations.”
Emotion Regulation: Why Beliefs Matter (2018, neutral): “…including mental health (Aldao, Nolen-Hoeksema, & Schweizer, 2010), medicine (DeSteno, Gross, & Kubzansky, 2013), education (Duckworth & Gross, 2014), business (Côté, 2005), economics (Heilman, Crisan, Houser, Miclea, & Miu, 2010), law (Maroney, 2006), and political science (Halperin, 2014).”
Words from the heart speak to the heart: A study of deep acting, faking, and hiding among child care workers (2011, background): “Deep acting serves to reinforce self-authenticity and thereby facilitate stress coping (Brotheridge and Lee, 2002; Côté, 2005; Maslach and Pines, 1977).”
Emotional intelligence: an integrative meta-analysis and cascading model. (2010, background): “…the modification of facial expression, requires more attention and effort than does deep acting, or the modification of inner feelings (Brotheridge & Grandey, 2002; Brotheridge & Lee, 2002; Côté, 2005; Diefendorff & Gosserand, 2003; Goldberg & Grandey, 2007; Grandey, 2003; Grandey et al., 2005).”
Older worker, different actor? Linking age and emotional labor strategies (2010, background): “Although both surface and deep acting can be functional responses to workplace demands (Côté, 2005), past research indicates that, in aggregate, these strategies yield different outcomes.”
The Emerging View of Emotion as Social Information (2010, positive): “…a regulating role in social interaction, influencing not only the behavior of the 'emoter' but also that of others in the social environment (e.g., Côté, 2005; Elfenbein, 2007; Fischer & Manstead, 2008; Frijda & Mesquita, 1994; Hareli & Rafaeli, 2008; Keltner & Haidt, 1999; Levenson, 1994;…”
Contextualizing Emotional Display Rules: Examining the Roles of Targets and Discrete Emotions in Shaping Display Rule Perceptions (2009, background): “Côté (2005) argued that amplifying positive emotions may help to ensure that the positive emotion is perceived by the target and has its intended effects.”
The interpersonal effects of emotion intensity in customer service: Perceived appropriateness and authenticity of attendants' emotional displays shape customer trust and satisfaction (2018, positive): “…personal goals – e.g., an attempt to in ﬂ uence others, or to comply with prevailing norms or expectations – may lead individuals to exaggerate or suppress outward expressions of the emotions they feel (Ashforth & Humphrey, 1993; Côté, 2005; Grandey, 2000; Hochschild, 1983; Morris & Feldman, 1996).”