Hotel service providers' emotional labor: The antecedents and effects on burnout.

By Hyun Jeong Kim. 2008

418 citations recorded by the source corpus.

Subfields: General Health Professions, Organizational Behavior and Human Resource Management, Sociology and Political Science

View Paper: https://www.semanticscholar.org/paper/79e96d48a5c51dfa170eab7d476a05855cb908f6

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In General Health Professions

In Organizational Behavior and Human Resource Management

In Sociology and Political Science

Citations in the corpus

Reducing burnout and enhancing job satisfaction: Critical role of hotel employees’ emotional intelligence and emotional labor (2012, neutral): “…with antecedents such as personal/job characteristics or consequences such as job related attitudes and behaviors (e.g., Abraham, 1999; Bakker and Heuven, 2006; Brotheridge and Lee, 2002, 2003; Chau et al., 2009; Côté and Morgan, 2002; Diefendorff et al., 2005; Kim, 2008; Zhang and Zhu, 2008).”
Procedural Justice, Work Engagement, and Job Outcomes: Evidence from Nigeria (2011, methodology): “Such an approach is widely used in the hospitality marketing and management literature (e.g., Han & Back, 2006; Karatepe & Aleshinloye, 2009; H. J. Kim, 2008).”
Hotel employee job crafting, burnout, and satisfaction: The moderating role of perceived organizational support (2018, background): “According to Kim (2008), service employees frequently encounter demanding and difficult customers.”
Older worker, different actor? Linking age and emotional labor strategies (2010, background): “Conversely, deep acting is unrelated to many of these negative outcomes and is associated with more desirable states, including an enhanced sense of professional efficacy and affective well-being (Johnson & Spector, 2007; Kim, 2008).”
Impact of Job Burnout on Satisfaction and Turnover Intention (2016, background): “A year later, Kim (2008) further examined the relationship between emotional labor and its antecedents, and the impact of two typical acting strategies (surface and deep acting) adopted by employees on job burnout.”
Frontline employees’ passion and emotional exhaustion: The mediating role of emotional labor strategies (2019, background): “Many studies on hospitality sector have considered the problems of EE (Kim, 2008; Lee and Ok, 2012), with its accompanying high rates of absence (Deery et al., 2002) and poor job performance (Cropanzano et al., 2003).”
A Review of Personality Research in the Tourism and Hospitality Context (2010, background): “If job stress cannot be handled well, employees’ mental health could be negatively affected (Kim, 2008).”