Impact of Job Burnout on Satisfaction and Turnover Intention

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The Effect of Emotional Intelligence on Turnover Intention and the Moderating Role of Perceived Organizational Support: Evidence from the Banking Industry of Vietnam (2020, positive): “Lu and Gursoy [16] pointed out that burnout is one of the best predictors of turnover intention because employees in customer service-based industries have to deal with customer demands, so they are at high risk for job burnout.”
What factors influence Generation Y’s employee retention in the hospitality industry?: An internal marketing approach (2020, background): “Hospitality companies desire to minimize their operating costs, which is why it is important to attempt to determine the causes of job turnover and to increase employee retention (Lu and Gursoy, 2016).”
The effects of leadership satisfaction on employee engagement, loyalty, and retention in the hospitality industry (2019, background): “About 66% were Gen-Y, commonly referred to as “Millennials” (18 to 40 years old in 2016), and 34% were GenX and Baby Boomers.”