Hotel employee job crafting, burnout, and satisfaction: The moderating role of perceived organizational support

By Jui-Chang Cheng, Yi O-Yang. International Journal of Hospitality Management, 2018

312 citations recorded by the source corpus.

Abstract Given the pivotal role of job crafting in the hospitality industry, this study investigates the relationship of job crafting to job satisfaction and the mediating effect of job burnout along with the moderating effect of perceived organizational support. Survey data from 355 frontline hotel employees in Taiwan show job crafting is positively related to job satisfaction, while job burnout negatively mediates the relationship between job crafting and job satisfaction. Furthermore, perceived organizational support moderates the relationships among job crafting, burnout, and satisfaction. These findings suggest courses of action for human resource managers as well as future research directions.

Subfields: Organizational Behavior and Human Resource Management, Social Psychology, Sociology and Political Science

View Paper: https://www.semanticscholar.org/paper/80a316cd8ade64e655d1c3fed6dec0a9fd9f929e