Reducing burnout and enhancing job satisfaction: Critical role of hotel employees’ emotional intelligence and emotional labor

By Junghoon, Jay H. Lee, C. Ok. 2012

352 citations recorded by the source corpus.

Subfields: Organizational Behavior and Human Resource Management, Social Psychology, Sociology and Political Science

View Paper: https://www.semanticscholar.org/paper/6212ce621adab8f766ebb5fdb18322840b3eb761

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In Organizational Behavior and Human Resource Management

In Social Psychology

In Sociology and Political Science

Citations in the corpus

The impact of coping strategies on occupational stress and turnover intentions among hotel employees (2018, background): “Other areas that have attracted scholarly interest related to turnover intentions are job stress or control, emotional intelligence and wellbeing (Chiang et al., 2010; Lee and Ok, 2012; Tromp and Blomme, 2012; Tsaur and Tang, 2012).”
Transformational leadership: Relationship to job stress and job burnout in five-star hotels (2015, background): “It is the perception of not making a difference and that one’s work efforts have little, if any, meaningful impact on others (Lee and Ok, 2012; Maslach, 2003; Maslach et al., 2001).”
Does mindfulness reduce emotional exhaustion? A multilevel analysis of emotional labor among casino employees (2017, background): “The problems of emotional exhaustion, with its accompanying high turnover rate, poor employee performance, and low level of organizational effectiveness, has attracted substantial interest in the body of hospitality literature (Kim, 2008; Lee and Ok, 2012).”
Emotional intelligence, emotional labor, perceived organizational support, and job satisfaction: A moderated mediation model (2019, background): “Emotional intelligence can help change employees’ attitudes and behaviors in jobs involving emotional labor, thereby reducing job stress and increasing job satisfaction (Lee and Ok, 2012).”
The moderating role of perceived organizational support on the relationship between emotional labor and job-related outcomes (2015, background): “Introduction Interest in the study of emotional labor has increased due to the growth of the service industry and its competitiveness (Cho et al., 2013; Lee and Ok, 2012).”
Emotions and salesperson propensity to leave: The effects of emotional intelligence and resilience (2015, background): “…carried outwithin an organizational setting confirmed a negative Please cite this article as: Bande, B., et al., Emotions and salesperson prop Industrial Marketing Management (2014), http://dx.doi.org/10.1016/j.in relationship between EI and emotional exhaustion (Lee & Ok, 2012; Liu & Zhang, 2009).”
Hotel managers’ perceived diversity climate and job satisfaction: The mediating effects of role ambiguity and conflict (2013, neutral): “Lee and Ok (2012) found that emotional labor among hotel employees affected job satisfaction by influencing depersonalization and personal accomplishment.”
Counterproductive work behavior among frontline government employees: Role of personality, emotional intelligence, affectivity, emotional labor, and emotional exhaustion (2016, background): “…of EI such as perception and regulation of emotion may modify an employee’s emotional labor behaviors, EI is considered to be an important factor, influencing emotional labor (Lee & Ok, 2012; Mikolajczak, Menil, & Luminet 2007; Psilopanagioti, Anagnostopoulos, Mourtou, & Niakas 2012).”