Older worker, different actor? Linking age and emotional labor strategies

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Emotional Labor at a Crossroads: Where Do We Go from Here? (2015, background): “Younger employees seem to have to fake it more than older employees to manage impressions of their skills and motivation (Dahling & Perez 2010); this effect is amplified when employees are working in highly age-diverse groups (Kim et al. 2013).”
Current Emotion Research in Organizational Behavior (2011, background): “Dahling and Perez (2010) found that older, more experienced workers were more likely to use deep acting and to express naturally felt emotions, and thus less likely to use surface acting.”
A lifespan perspective on emotion regulation, stress, and well-being in the workplace (2013, background): “Similarly, in work contexts that involve emotional labor, older employees report using deep acting more often, and surface acting less often than younger employees (Cheung & Tang, 2010; Dahling & Perez, 2010).”