James G. Maxham

Organizational Behavior and Human Resource Management · 2001–2012

A researcher in the Science corpus: 7 papers; trusts 9 researchers and is trusted by 104 researchers here, as inferred from the citation graph.

Subfields

• Organizational Behavior and Human Resource Management — 23 citations into it; #218 of 8,741 by trust here, #360 by citations
• Marketing — 12 citations into it; #5,778 of 6,289 by trust here, #5,492 by citations
• Sociology and Political Science — 11 citations into it; #609 of 22,756 by trust here, #1,139 by citations
• Social Psychology — 7 citations into it
• Communication — 6 citations into it
• Management Information Systems — 5 citations into it; #352 of 3,376 by trust here, #101 by citations

Whom James G. Maxham trusts overall

Their strongest outbound trust, strongest first, inferred from their citations.

1. Gavan J. Fitzsimons
2. Stevan E. Hobfoll
3. Lance A. Bettencourt
4. Philip M. Podsakoff
5. M. Konovsky
6. B. Weiner
7. Scott B. MacKenzie
8. Thomas P. Novak
9. Kenneth A. Bollen

Who trusts James G. Maxham overall

1. Heesup Han
2. Celso Augusto de Matos
3. Yany Grégoire
4. Stefan Michel
5. Rodolfo Vazquez-Casielles
6. T. Araujo
7. Ana Belén del Río-Lanza
8. C. V. Rossi
9. Concepción Varela-Neira
10. K. Back

Papers from James G. Maxham's perspective

Ordered by how strongly the researchers James G. Maxham trusts endorse each paper. Same corpus, a different order for every researcher.

1. Role stressors and customer-oriented boundary-spanning behaviors in service organizations
2. Death to Dichotomizing
3. Measuring the Customer Experience in Online Environments: A Structural Modeling Approach
4. A comparison of attitude, personality, and knowledge predictors of service-oriented organizational citizenship behaviors. (Journal of Applied Psychology)
5. The impact of work‐life programs on firm productivity
6. Caregiving Decisions, Well-Being, and Performance: The Effects of Place and Provider as a Function of Dependent Type and Work-Family Climates
7. Research on work-related stress
8. Organizational Citizenship Behaviors: A Critical Review of the Theoretical and Empirical Literature and Suggestions for Future Research
9. Service recovery's influence on consumer satisfaction, positive word-of-mouth, and purchase intentions
10. Firms Reap what they Sow: The Effects of Shared Values and Perceived Organizational Justice on Customers’ Evaluations of Complaint Handling

Their papers

• Conflicts in the Work–Family Interface: Links to Job Stress, Customer Service Employee Performance, and Customer Purchase Intent (2005) — 474 citations
• Service recovery's influence on consumer satisfaction, positive word-of-mouth, and purchase intentions (2001) — 990 citations
• Modeling customer perceptions of complaint handling over time: the effects of perceived justice on satisfaction and intent (2002) — 1,006 citations
• Return Shipping Policies of Online Retailers: Normative Assumptions and the Long-Term Consequences of Fee and Free Returns (2012) — 218 citations
• Employee versus supervisor ratings of performance in the retail customer service sector: Differences in predictive validity for customer outcomes (2007) — 171 citations
• Firms Reap what they Sow: The Effects of Shared Values and Perceived Organizational Justice on Customers’ Evaluations of Complaint Handling (2003) — 709 citations
• A Longitudinal Study of Complaining Customers' Evaluations of Multiple Service Failures and Recovery Efforts (2002) — 1,228 citations