Yany Grégoire
Organizational Behavior and Human Resource Management · 2006–2017
A researcher in the Science corpus: 8 papers; trusts 71 researchers and is trusted by 40 researchers here, as inferred from the citation graph.
Subfields
- Organizational Behavior and Human Resource Management — 78 citations into it; #599 of 8,741 by trust here, #756 by citations
- Social Psychology — 66 citations into it; #1,780 of 15,694 by trust here, #1,880 by citations
- Sociology and Political Science — 56 citations into it; #4,980 of 22,756 by trust here, #2,628 by citations
- Marketing — 43 citations into it; #663 of 6,289 by trust here, #736 by citations
- Strategy and Management — 25 citations into it
- Economics and Econometrics — 15 citations into it
- Management Science and Operations Research — 13 citations into it
- Clinical Psychology — 12 citations into it
Whom Yany Grégoire trusts overall
Their strongest outbound trust, strongest first, inferred from their citations.
- Karl Aquino
- T. M. Tripp
- M. McCullough
- James G. Maxham
- Philip M. Podsakoff
- Anna S. Mattila
- P. Aggarwal
- R. Bies
- S. McQuitty
- Rohini Ahluwalia
Who trusts Yany Grégoire overall
- Matthew Thomson
- Katja Gelbrich
- Marko Sarstedt
- J. Dawes
- Riza Casidy
- Hongwei He
- M. Beverland
- Jodie Whelan
- Yuliya Strizhakova
- L. Harris
Papers from Yany Grégoire's perspective
Ordered by how strongly the researchers Yany Grégoire trusts endorse each paper. Same corpus, a different order for every researcher.
- The psychology of interpersonal relations
- Common method biases in behavioral research: a critical review of the literature and recommended remedies. (Journal of Applied Psychology)
- Angry customers don't come back, they get back: The experience and behavioral implications of anger and dissatisfaction in services
- Getting even or moving on? Power, procedural justice, and types of offense as predictors of revenge, forgiveness, reconciliation, and avoidance in organizations. (Journal of Applied Psychology)
- When Good Brands Do Bad
- Outraged Consumers: Getting Even at the Expense of Getting a Good Deal
- Inequity In Social Exchange
- Consumer–Company Identification: A Framework for Understanding Consumers’ Relationships with Companies
- Applied Multiple Regression/Correlation Analysis for the Behavioral Sciences
- Forgiveness, forbearance, and time: the temporal unfolding of transgression-related interpersonal motivations. (Journal of Personality and Social Psychology)
Their papers
- When Customer Love Turns into Lasting Hate: The Effects of Relationship Strength and Time on Customer Revenge and Avoidance (2009) — 962 citations
- The effects of relationship quality on customer retaliation (2006) — 472 citations
- When Do Customers Offer Firms a 'Second Chance' Following a Double Deviation? The Impact of Inferred Firm Motives on Customer Revenge and Reconciliation (2013) — 274 citations
- A comprehensive model of customer direct and indirect revenge: understanding the effects of perceived greed and customer power (2010) — 524 citations
- Inbound open innovation for enhanced performance: Enablers and opportunities (2013) — 244 citations
- The role of humor usage on creativity, trust and performance in business relationships: An analysis of the salesperson-customer dyad (2017) — 109 citations
- Customer forgiveness following service failures (2016) — 96 citations
- Customer betrayal and retaliation: when your best customers become your worst enemies (2008) — 805 citations