Concepción Varela-Neira

Organizational Behavior and Human Resource Management · 2008–2016

A researcher in the Science corpus: 2 papers; trusts 7 researchers and is trusted by 0 researchers here, as inferred from the citation graph.

Subfields

Whom Concepción Varela-Neira trusts overall

Their strongest outbound trust, strongest first, inferred from their citations.

  1. James G. Maxham
  2. J. Chébat
  3. K. Schoefer
  4. K. Menon
  5. Richard G. Netemeyer
  6. Willemijn M. van Dolen
  7. C. Ennew
  8. Anna S. Mattila
  9. Tor Wallin Andreassen
  10. Javier Reynoso

Who trusts Concepción Varela-Neira overall

  1. Katja Gelbrich
  2. Nicole Koenig‐Lewis

Papers from Concepción Varela-Neira's perspective

Ordered by how strongly the researchers Concepción Varela-Neira trusts endorse each paper. Same corpus, a different order for every researcher.

  1. Angry customers don't come back, they get back: The experience and behavioral implications of anger and dissatisfaction in services
  2. Firms Reap what they Sow: The Effects of Shared Values and Perceived Organizational Justice on Customers’ Evaluations of Complaint Handling
  3. Towards an understanding of inequity
  4. TOWARD AN UNDERSTANDING OF INEQUITY.
  5. Modeling customer perceptions of complaint handling over time: the effects of perceived justice on satisfaction and intent
  6. Inequity In Social Exchange
  7. Ensuring greater satisfaction by engineering salesperson response to customer emotions
  8. Satisfaction: A Behavioral Perspective on the Consumer
  9. Justice strategy options for increased customer satisfaction in a services recovery setting
  10. The effect of customers' emotional responses to service failures on their recovery effort evaluations and satisfaction judgments

Their papers