Rodolfo Vazquez-Casielles
Organizational Behavior and Human Resource Management · 2005–2021
A researcher in the Science corpus: 5 papers; trusts 12 researchers and is trusted by 0 researchers here, as inferred from the citation graph.
Subfields
- Organizational Behavior and Human Resource Management — 85 citations into it
- Marketing — 61 citations into it
- Sociology and Political Science — 61 citations into it
- Social Psychology — 24 citations into it
- Management Information Systems — 9 citations into it
- Strategy and Management — 8 citations into it
Whom Rodolfo Vazquez-Casielles trusts overall
Their strongest outbound trust, strongest first, inferred from their citations.
- James G. Maxham
- J. Chébat
- Richard G. Netemeyer
- Moshe Davidow
- Anna S. Mattila
- Tor Wallin Andreassen
- K. Schoefer
- Osman M. Karatepe
- K. Menon
- V. Martínez‐Tur
Who trusts Rodolfo Vazquez-Casielles overall
Papers from Rodolfo Vazquez-Casielles's perspective
Ordered by how strongly the researchers Rodolfo Vazquez-Casielles trusts endorse each paper. Same corpus, a different order for every researcher.
- Firms Reap what they Sow: The Effects of Shared Values and Perceived Organizational Justice on Customers’ Evaluations of Complaint Handling
- Service recovery's influence on consumer satisfaction, positive word-of-mouth, and purchase intentions
- Angry customers don't come back, they get back: The experience and behavioral implications of anger and dissatisfaction in services
- Inequity In Social Exchange
- Towards an understanding of inequity
- TOWARD AN UNDERSTANDING OF INEQUITY.
- Understanding Procedural Justice and Its Impact on Business Organizations
- Satisfaction: A Behavioral Perspective on the Consumer
- Ensuring greater satisfaction by engineering salesperson response to customer emotions
- Modeling customer perceptions of complaint handling over time: the effects of perceived justice on satisfaction and intent
Their papers
- Building consumer loyalty through e-shopping experiences: The mediating role of emotions (2021) — 138 citations
- Perceived justice of service recovery strategies: Impact on customer satisfaction and quality relationship (2010) — 107 citations
- Satisfaction with service recovery: Perceived justice and emotional responses (2009) — 519 citations
- The influence of emotions on customer's cognitive evaluations and satisfaction in a service failure and recovery context (2008) — 106 citations
- Organizational learning and market orientation: interface and effects on performance (2005) — 257 citations