Conflicts in the Work–Family Interface: Links to Job Stress, Customer Service Employee Performance, and Customer Purchase Intent

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Work-Life Balance and Employees' Performance: The Mediating Role of Affective Commitment (2014, background): “For example, Netemeyer, Maxham, and Pullig (2005) asserted that work-family conflict can yield a negative impact on both in-role performance and extra-role performance.”
Does home life interfere with or facilitate job performance? (2010, background): “Additionally, research findings suggest that HWI has a negative impact on job performance (Netemeyer, Boles, & McMurrian, 1996; Witt & Carlson, 2006) and customer-directed extrarole performance (Netemeyer et al., 2005).”
AFFECTIVITY, CONFLICTS IN THE WORK-FAMILY INTERFACE AND HOTEL EMPLOYEE OUTCOMES (2008, background): “In recognition of these findings, managers should create a family-supportive work environment that consists of various family-friendly programs such as flexible work hours, on-site childcare services, and maternity/paternity leave (Netemeyer et al., 2005).”
An empirical study of the selected consequences of frontline employees’ work–family conflict and family–work conflict (2006, background): “As persuasively discussed in a number of studies, married individuals with or without children or single parents are likely to be confronted with conflicts in the work–family interface (e.g., Aryee, Luk, Leung, & Lo, 1999; Boles, Johnston, & Hair, 1997; Frone, 2000; Netemeyer et al., 2005).”