Stefan Michel
Organizational Behavior and Human Resource Management · 2008–2012
A researcher in the Science corpus: 3 papers; trusts 5 researchers and is trusted by 3 researchers here, as inferred from the citation graph.
Subfields
- Organizational Behavior and Human Resource Management — 20 citations into it; #5,512 of 8,741 by trust here, #8,672 by citations
- Marketing — 17 citations into it; #3,710 of 6,289 by trust here, #3,201 by citations
- Strategy and Management — 11 citations into it
- Sociology and Political Science — 8 citations into it
Whom Stefan Michel trusts overall
Their strongest outbound trust, strongest first, inferred from their citations.
- James G. Maxham
- Roland T. Rust
- Richard G. Netemeyer
- John R. Rossiter
- Tor Wallin Andreassen
- Mary Ann Hocutt
- Clayton M. Christensen
- Frank M. Bass
- A. Drolet
- S. Swanson
Who trusts Stefan Michel overall
- Celso Augusto de Matos
- Per Skålén
- J. Henrique
- Helena Alves
- Robert F. Lusch
- Gareth Shaw
- Johanna Gummerus
- Carlos Alberto Vargas Rossi
- Mary Jo Bitner
- Stephen Louis Vargo
Papers from Stefan Michel's perspective
Ordered by how strongly the researchers Stefan Michel trusts endorse each paper. Same corpus, a different order for every researcher.
- Service recovery's influence on consumer satisfaction, positive word-of-mouth, and purchase intentions
- Firms Reap what they Sow: The Effects of Shared Values and Perceived Organizational Justice on Customers’ Evaluations of Complaint Handling
- Return on Marketing: Using Customer Equity to Focus Marketing Strategy
- The Effects of Strategic Orientations on Technology- and Market-Based Breakthrough Innovations
- Research on Innovation: A Review and Agenda for Marketing Science
- Sources and Financial Consequences of Radical Innovation: Insights from Pharmaceuticals
- Creating new markets through service innovation
- Seeing What's Next: Using the Theories of Innovation to Predict Industry Change
- A New Product Growth for Model Consumer Durables (Management Sciences)
- Do We Really Need Multiple-Item Measures in Service Research?
Their papers
- An expanded and strategic view of discontinuous innovations: deploying a service-dominant logic (2008) — 352 citations
- Shaping, organizing, and rethinking service innovation: a multidimensional framework (2012) — 211 citations
- The service recovery paradox: true but overrated? (2008) — 158 citations