Examining the Impact of Servant Leadership on Salesperson’s Turnover Intention

By Fernando Jaramillo, Douglas B. Grisaffe, L. Chonko, James A. Roberts. 2009

248 citations recorded by the source corpus.

Subfields: Information Systems and Management, Organizational Behavior and Human Resource Management

View Paper: https://www.semanticscholar.org/paper/ccaf26199cb5534d9cdd7c6bb3c29de8504904a7

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In Information Systems and Management

In Organizational Behavior and Human Resource Management

Citations in the corpus

Corporate Ethical Values, Group Creativity, Job Satisfaction and Turnover Intention: The Impact of Work Context on Work Response (2011, methodology): “Furthermore, our analysis relied on ‘‘turnover intentions’’ rather than on actual turnover information (Jaramillo et al., 2009), so some variations between intended and actual behavior are likely to occur.”
Test of a mediation model of psychological capital among hotel salespeople (2017, background): “High employee turnover still remains a significant problem in various service industries, including the hospitality industry (Jaramillo et al., 2009b; Joung et al., 2015).”
Relationship of Servant Leadership and Employee Loyalty: The Mediating Role of Employee Satisfaction (2012, unknown): “Fernando Jaramillo et al. [4] study 501 full-time sales staff and find that servant leadership behavior helps employees adapt to their company’s environment, enhance their organizational commitment, and thus reduce their turnover intention.”
Examination of the Relationships Between Servant Leadership, Organizational Commitment, and Voice and Antisocial Behaviors (2015, background): “Regarding servant leadership specifically, research has essentially focused on the relationship with affective commitment, without considering other commitment components (e.g., Cerit 2010; Jaramillo et al. 2009a, b; Liden et al. 2008; van Dierendonck et al. 2014).”
Sales Force Turnover and Retention: A Research Agenda (2012, background): “Individual-level constructs have been the primary focus of the research on salesperson turnover (e.g., Boles, Johnston, and Hair 1997; Fournier et al. 2010; Jaramillo et al. 2009; Lewin and Sager 2010).”
Influence of the ethical servant leader and ethical climate on customer value enhancing sales performance (2015, methodology): “Sales leadership can influence salesperson job performance (e.g., Mulki, Jaramillo, and Locander 2005) both directly and indirectly through factors such as job satisfaction, organizational commitment, role stress, selfesteem, motivation, and effort (cf. Jaramillo et al. 2009a).”
Servant Leadership, Hope, and Organizational Virtuousness: A Framework Exploring Positive Micro and Macro Behaviors and Performance Impact (2011, background): “Scholars have noted that servant leadership is an employee-oriented style of leadership that facilitates positive job behavior, and positive job behavior mediates the relationship between servant leadership and higher performance (Ehrhart, 2004; Jaramillo et al., 2009; Neubert et al., 2008).”
Workplace Stressors, Job Attitude, and Job Behaviors: Is Interpersonal Conflict the Missing Link? (2011, methodology): “This approach has been previously used in sales research (e.g., Fang, Palmatier, and Evans 2008; Jaramillo et al. 2009).”
Reducing Employee Turnover Intention Through Servant Leadership in the Restaurant Context: A Mediation Study of Affective Organizational Commitment (2018, background): “Studies, such as those conducted by Jaramillo et al. (2009), have shown a positive impact of servant leadership on organizational commitment.”
Servant Leadership: A systematic literature review—toward a model of antecedents and outcomes (2019, background): “…social exchange theory (Wu et al., 2013; Zou et al., 2015), Psychological Contract fulfillment (Panaccio et al., 2014), Communication exchange (Bakar and Mccann, 2016), commitment (Gau and Dierendonck, 2011; Jaramillo et al., 2009b; Miao et al., 2014), and creative behavior (Neubert et al., 2008).”