Relationship of Servant Leadership and Employee Loyalty: The Mediating Role of Employee Satisfaction

By Donghong Ding, Haiyan Lu, Yixiao Song, Qing Lu. 2012

86 citations recorded by the source corpus.

There is a growing concern about the relationship of servant leadership and employee loyalty recent years, but few are focusing on the intervening mechanisms between them. Especially in China, research on such mediating variables is nearly blank. In this paper, we make our attempt on detecting the role in such relationship by empirical studies through 186 samples using the structural equation model (SEM) method, and reach two conclusions: servant leadership is significantly positive correlated with employee loyalty; employee satisfaction is found to play mediating role which occupies 77% of the total effect between servant leadership and employee loyalty. Our result shows that, to improve employee loyalty, the managers should not only develop their servant leadership style, but also take into consideration the individual needs to improve psychological satisfaction.

Subfields: Organizational Behavior and Human Resource Management, Social Psychology

View Paper: https://www.semanticscholar.org/paper/3c17f5d1bfeb1ae2fb78abb09e3647df0b6a0d9f

How researchers see this paper

The researchers whose trusted networks rank it highest, strongest advocate first. Every researcher gets a different order.

In Organizational Behavior and Human Resource Management

1. Anthony Gatling
2. Laura A. Book
3. Jungsun Kim

In Social Psychology

1. Anthony Gatling
2. Laura A. Book
3. Jungsun Kim

Citations in the corpus

• The effects of leadership satisfaction on employee engagement, loyalty, and retention in the hospitality industry (2019, background): “In a sample of MBA students, Ding et al. (2012) found that servant leadership was positively related to employee loyalty.”