Emotional intelligence, emotional labor, perceived organizational support, and job satisfaction: A moderated mediation model
By Ji Wen, Songshan (Sam) Huang, Pingping Hou. International Journal of Hospitality Management, 2019
275 citations recorded by the source corpus.
Abstract This study examined the effects of emotional intelligence and emotional labor on job satisfaction in a moderated mediation model, which posits surface and deep acting strategies as mediators between emotional intelligence and job satisfaction and perceived organizational support as a moderator to the mediation effects. Based on a sample of 279 Chinese hotel employees, results showed that: 1) while deep acting partially mediated the effect of emotional intelligence on job satisfaction, surface acting did not mediate; 2) Perceived organizational support effectively moderated the mediation of deep acting between emotional intelligence and job satisfaction; but the moderated mediation was not found with surface acting as a mediator. This study contributes to a better understanding of the roles of emotional intelligence and emotional labor strategies in affecting hotel employees’ job satisfaction and how organizational support can function as an organization resource in changing the psychological mechanisms underlying emotional labor and job satisfaction.
Subfields: Organizational Behavior and Human Resource Management, Social Psychology, Sociology and Political Science
View Paper: https://www.semanticscholar.org/paper/00a12cd49afded5dab01bd02a1c52ada93fc0194
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In Organizational Behavior and Human Resource Management
In Social Psychology
In Sociology and Political Science
Citations in the corpus
- Emotional exhaustion and its consequences for hotel service quality: the critical role of workload and supervisor support (2020, background): “Furthermore, more activities to enhance team cohesion and create a good working environment should be offered, which may also ease the employees’ emotions and help them to relieve the emotional pressure (Wen et al., 2019).”
- Impact of employee empowerment on organizational commitment through job satisfaction in four and five stars hotel industry (2021, background): “Therefore, the effective application of employee empowerment mainly requires employees’ job satisfaction and their commitment to the organization (Wen et al., 2019; Viseu et al., 2020).”