M. Beverland

Marketing · 2001–2014

A researcher in the Science corpus: 11 papers; trusts 4 researchers and is trusted by 29 researchers here, as inferred from the citation graph.

Subfields

• Marketing — 42 citations into it; #499 of 6,289 by trust here, #539 by citations
• Organizational Behavior and Human Resource Management — 32 citations into it; #1,419 of 8,741 by trust here, #2,130 by citations
• Social Psychology — 13 citations into it; #4,104 of 15,694 by trust here, #5,773 by citations
• Tourism, Leisure and Hospitality Management — 5 citations into it

Whom M. Beverland trusts overall

Their strongest outbound trust, strongest first, inferred from their citations.

1. Yany Grégoire
2. Craig J Thompson
3. Glenn R Carroll
4. Jennifer L. Aaker
5. F. Heider
6. Tor Wallin Andreassen
7. K. Evans
8. Janet R. Mccoll-Kennedy
9. T. M. Tripp

Who trusts M. Beverland overall

1. J. Moulard
2. I. Karpen
3. Aparna Sundar
4. Jong-Hyeong Kim
5. F. Morhart
6. George E. Newman
7. Alain Debenedetti
8. N. Alexander
9. Yangyang Jiang
10. L. Bove

Papers from M. Beverland's perspective

Ordered by how strongly the researchers M. Beverland trusts endorse each paper. Same corpus, a different order for every researcher.

1. Common method biases in behavioral research: a critical review of the literature and recommended remedies. (Journal of Applied Psychology)
2. Angry customers don't come back, they get back: The experience and behavioral implications of anger and dissatisfaction in services
3. Outraged Consumers: Getting Even at the Expense of Getting a Good Deal
4. A Longitudinal Study of Complaining Customers' Evaluations of Multiple Service Failures and Recovery Efforts
5. When Good Brands Do Bad
6. Complaining to the Masses: The Role of Protest Framing in Customer-Created Complaint Web Sites
7. When Customer Love Turns into Lasting Hate: The Effects of Relationship Strength and Time on Customer Revenge and Avoidance (Journal of Marketing)
8. The effects of relationship quality on customer retaliation
9. The psychology of interpersonal relations
10. Consumer revenge behavior: A cross-cultural perspective

Their papers

• Projecting Authenticity Through Advertising: Consumer Judgments of Advertisers' Claims (2008) — 461 citations
• The Quest for Authenticity in Consumption: Consumers’ Purposive Choice of Authentic Cues to Shape Experienced Outcomes (2010) — 923 citations
• Measuring Consumer-Based Brand Authenticity (2014) — 710 citations
• Exploring consumer conflict management in service encounters (2010) — 94 citations
• Exploring the dark side of pet ownership: Status- and control-based pet consumption (2008) — 105 citations
• An exploration of relational customers' response to service failure (2007) — 90 citations
• Why Pass on Viral Messages? Because They Connect Emotionally (2007) — 462 citations
• In-store music and consumer-brand relationships: Relational transformation following experiences of (mis)fit (2006) — 165 citations
• MANAGING INTEGRATED MARKETING COMMUNICATION (IMC) THROUGH STRATEGIC DECOUPLING: How Luxury Wine Firms Retain Brand Leadership While Appearing to Be Wedded to the Past (2005) — 181 citations
• Contextual Influences and the Adoption and Practice of Relationship Selling in a Business-to-business Setting: An Exploratory Study (2001) — 119 citations
• Organizational Life Cycles in Small New Zealand Wineries (2001) — 125 citations