Tor Wallin Andreassen

Marketing · 2000–2017

A researcher in the Science corpus: 8 papers; trusts 5 researchers and is trusted by 33 researchers here, as inferred from the citation graph.

Subfields

• Marketing — 39 citations into it; #405 of 6,289 by trust here, #539 by citations
• Organizational Behavior and Human Resource Management — 39 citations into it; #868 of 8,741 by trust here, #1,273 by citations
• Sociology and Political Science — 24 citations into it; #4,879 of 22,756 by trust here, #3,945 by citations
• Social Psychology — 5 citations into it; #2,275 of 15,694 by trust here, #5,305 by citations

Whom Tor Wallin Andreassen trusts overall

Their strongest outbound trust, strongest first, inferred from their citations.

1. Kenneth A. Bollen
2. Roland T. Rust
3. Michael D. Johnson
4. V. Zeithaml
5. R. Winer
6. Anders Gustafsson

Who trusts Tor Wallin Andreassen overall

1. M. Edward
2. Celso Augusto de Matos
3. Lujun Su
4. Sunil Sahadev
5. Moshe Davidow
6. Ding Hooi Ting
7. Yelena Tsarenko
8. Rodolfo Vazquez-Casielles
9. Anna S. Mattila
10. B. Wen

Papers from Tor Wallin Andreassen's perspective

Ordered by how strongly the researchers Tor Wallin Andreassen trusts endorse each paper. Same corpus, a different order for every researcher.

1. Getting Return on Quality: Revenue Expansion, Cost Reduction, or Both?
2. Estimating the Dimension of a Model
3. Strengthening the Satisfaction-Profit Chain
4. A reference price model of brand choice for frequently purchased products.
5. The effects of satisfaction and loyalty on profits and growth: Products versus services
6. The Impact of Customer Satisfaction on Share-of-Wallet in a Business-to-Business Environment
7. The value of different customer satisfaction and loyalty metrics in predicting customer retention, recommendation, and share‐of‐wallet
8. Perceived Usefulness, Perceived Ease of Use, and User Acceptance of Information Technology
9. The Internet-of-Things: Review and research directions
10. Self-Service Technologies: Understanding Customer Satisfaction with Technology-Based Service Encounters

Their papers

• “Service Encounter 2.0”: an investigation into the roles of technology, employees and customers (2017) — 651 citations
• From Disgust to Delight (2001) — 202 citations
• Antecedents to satisfaction with service recovery (2000) — 520 citations
• The value of different customer satisfaction and loyalty metrics in predicting customer retention, recommendation, and share‐of‐wallet (2007) — 462 citations
• Image Congruence and the Adoption of Service Innovations (2005) — 125 citations
• A Longitudinal Examination of Net Promoter and Firm Revenue Growth (2007) — 384 citations
• The Impact of Non-Normality and Estimation Methods in SEM on Satisfaction Research in Marketing (2006) — 50 citations
• The Evolution and Future of National Customer Satisfaction Index Models (2001) — 1,142 citations