Exploring consumer conflict management in service encounters

By M. Beverland, S. Kates, A. Lindgreen, Emily Chung. 2010

94 citations recorded by the source corpus.

Subfields: Organizational Behavior and Human Resource Management, Sociology and Political Science

View Paper: https://www.semanticscholar.org/paper/c9e0d98c3f85c7784ec57a51adc62a0b5ed65f65