An exploration of relational customers' response to service failure

By Natalie Hedrick, M. Beverland, S. Minahan. 2007

90 citations recorded by the source corpus.

Subfields: Marketing, Organizational Behavior and Human Resource Management

View Paper: https://www.semanticscholar.org/paper/0f7e554371ed00a52cf52467c34dfd5ba42e9ba1