Janet R. Mccoll-Kennedy
Organizational Behavior and Human Resource Management · 2001–2020
A researcher in the Science corpus: 15 papers; trusts 14 researchers and is trusted by 32 researchers here, as inferred from the citation graph.
Subfields
- Organizational Behavior and Human Resource Management — 104 citations into it; #873 of 8,741 by trust here, #512 by citations
- Marketing — 96 citations into it; #1,642 of 6,289 by trust here, #429 by citations
- Sociology and Political Science — 89 citations into it; #5,222 of 22,756 by trust here, #1,722 by citations
- Social Psychology — 51 citations into it; #2,371 of 15,694 by trust here, #1,555 by citations
- Information Systems and Management — 18 citations into it
- Artificial Intelligence — 10 citations into it
- Cognitive Neuroscience — 6 citations into it
- Safety Research — 5 citations into it
Whom Janet R. Mccoll-Kennedy trusts overall
Their strongest outbound trust, strongest first, inferred from their citations.
- Stephen Louis Vargo
- Robert F. Lusch
- J. Fitness
- Alan R. Hevner
- B. Weiner
- Jochen Wirtz
- B. Sparks
- Roland T. Rust
- Ken Peffers
- N. Roese
Who trusts Janet R. Mccoll-Kennedy overall
- Yan Jin
- Neal M. Ashkanasy
- Stefanie K Johnson
- Víctor Jesús García-Morales
- Jochen Wirtz
- Marjolein C. J. Caniëls
- Anna S. Mattila
- R. Humphrey
- Michael S. Cole
- Frank Walter
Papers from Janet R. Mccoll-Kennedy's perspective
Ordered by how strongly the researchers Janet R. Mccoll-Kennedy trusts endorse each paper. Same corpus, a different order for every researcher.
- It's all B2B…and beyond: Toward a systems perspective of the market
- Choosing among Alternative Service Delivery Modes: An Investigation of Customer Trial of Self-Service Technologies
- The Internet-of-Things: Review and research directions
- Reflections and Reviews Consumer Culture Theory (CCT): Twenty Years of Research
- Service-dominant logic: continuing the evolution
- The psychology of interpersonal relations
- Design Science in Information Systems Research (MIS Q.)
- Design Research in Information Systems
- When leaders display emotion: how followers respond to negative emotional expression of male and female leaders
- Domo Arigato Mr. Roboto
Their papers
- Impact of leadership style and emotions on subordinate performance (2002) — 645 citations
- Application of Fairness Theory to Service Failures and Service Recovery (2003) — 679 citations
- Customer rage episodes: Emotions, expressions and behaviors (2009) — 289 citations
- Justice strategy options for increased customer satisfaction in a services recovery setting (2001) — 425 citations
- Diffusing Customer Anger in Service Recovery: A Conceptual Framework (2003) — 86 citations
- Involvement, satisfaction, and brand loyalty in a small business services setting (2007) — 431 citations
- Subordinate–manager gender combination and perceived leadership style influence on emotions, self-esteem and organizational commitment (2005) — 179 citations
- Customer experience challenges: bringing together digital, physical and social realms (2018) — 630 citations
- Dynamics of wellbeing co-creation: a psychological ownership perspective (2020) — 101 citations
- Gaining Customer Experience Insights That Matter (2018) — 253 citations
- Customer Rage Back-Story: Linking Needs-Based Cognitive Appraisal to Service Failure Type (2013) — 102 citations
- Competing through service innovation: The role of bricolage and entrepreneurship in project-oriented firms (2013) — 299 citations
- Health Care Customer Value Cocreation Practice Styles (2012) — 1,085 citations
- Reconceptualizing professional service firm innovation capability: Scale development (2011) — 243 citations
- Opportunistic customer claiming during service recovery (2010) — 173 citations