Carolyn M. Bonifield

Marketing · 2007–2010

A researcher in the Science corpus: 3 papers; trusts 6 researchers and is trusted by 13 researchers here, as inferred from the citation graph.

Subfields

• Marketing — 19 citations into it
• Sociology and Political Science — 19 citations into it; #8,896 of 22,756 by trust here, #17,766 by citations
• Organizational Behavior and Human Resource Management — 17 citations into it; #1,675 of 8,741 by trust here, #3,852 by citations
• Social Psychology — 5 citations into it; #2,530 of 15,694 by trust here, #6,092 by citations

Whom Carolyn M. Bonifield trusts overall

Their strongest outbound trust, strongest first, inferred from their citations.

1. Gerald L. Lohse
2. Anna S. Mattila
3. J. Lerner
4. M. Holbrook
5. Stacy L. Wood
6. Jochen Wirtz
7. Ruth N. Bolton
8. J. Chébat
9. Michael Tsiros
10. Paul S. Goodman

Who trusts Carolyn M. Bonifield overall

1. Katja Gelbrich
2. Yan Li
3. Holger Roschk
4. Mark D. Groza
5. Hongwei He
6. Yany Grégoire
7. S. Kaiser
8. L. J. Harrison‐Walker
9. Mya R. Pronschinske
10. J. Joireman

Papers from Carolyn M. Bonifield's perspective

Ordered by how strongly the researchers Carolyn M. Bonifield trusts endorse each paper. Same corpus, a different order for every researcher.

1. Angry customers don't come back, they get back: The experience and behavioral implications of anger and dissatisfaction in services
2. Fear, anger, and risk. (Journal of Personality and Social Psychology)
3. Consumers’ Responses to Negative Word-of-Mouth Communication: An Attribution Theory Perspective
4. Atmospheric Effects on Shopping Behavior: A Review of the Experimental Evidence
5. How emotions mediate the effects of perceived justice on loyalty in service recovery situations: an empirical study
6. The impact of choice on fairness in the context of service recovery
7. No Pain, No Gain: A Critical Review of the Literature on Signaling Unobservable Product Quality
8. The effect of customers' emotional responses to service failures on their recovery effort evaluations and satisfaction judgments
9. The Mental Simulation of Better and Worse Possible Worlds
10. Consumer responses to compensation, speed of recovery and apology after a service failure

Their papers

• Affective responses to service failure: Anger, regret, and retaliatory versus conciliatory responses (2007) — 345 citations
• Better him than me: social comparison theory and service recovery (2008) — 109 citations
• Product Returns on the Internet: A Case of Mixed Signals? (2010) — 199 citations