Katja Gelbrich

Organizational Behavior and Human Resource Management · 2010–2014

A researcher in the Science corpus: 4 papers; trusts 43 researchers and is trusted by 26 researchers here, as inferred from the citation graph.

Subfields

Whom Katja Gelbrich trusts overall

Their strongest outbound trust, strongest first, inferred from their citations.

  1. Carolyn M. Bonifield
  2. Moshe Davidow
  3. Adam Duhachek
  4. Yany Grégoire
  5. J. Chébat
  6. Catherine A. Cole
  7. Anna S. Mattila
  8. Roger Bougie
  9. Wynne W. Chin
  10. Christian Homburg

Who trusts Katja Gelbrich overall

  1. Hongwei He
  2. Andrea Kähr
  3. Joseph F. Hair
  4. L. Harris
  5. Yves Van Vaerenbergh
  6. Riza Casidy
  7. Holger Roschk
  8. Bettina Nyffenegger
  9. G. Tomas M. Hult
  10. C. Jerger

Papers from Katja Gelbrich's perspective

Ordered by how strongly the researchers Katja Gelbrich trusts endorse each paper. Same corpus, a different order for every researcher.

  1. Angry customers don't come back, they get back: The experience and behavioral implications of anger and dissatisfaction in services
  2. How emotions mediate the effects of perceived justice on loyalty in service recovery situations: an empirical study
  3. Service failure and recovery: The impact of relationship factors on customer satisfaction
  4. The Role of Emotions in Service Encounters
  5. The effect of customers' emotional responses to service failures on their recovery effort evaluations and satisfaction judgments
  6. Attributional Thoughts about Consumer Behavior
  7. A Partial Least Squares Latent Variable Modeling Approach for Measuring Interaction Effects: Results from a Monte Carlo Simulation Study and an Electronic - Mail Emotion/Adoption Study (Information systems research)
  8. Self-Service Technologies: Understanding Customer Satisfaction with Technology-Based Service Encounters
  9. Consumer Perceptions of Price (Un)Fairness
  10. Practical Meta-Analysis

Their papers