Holger Roschk
Marketing · 2011–2020
A researcher in the Science corpus: 6 papers; trusts 31 researchers and is trusted by 10 researchers here, as inferred from the citation graph.
Subfields
- Marketing — 69 citations into it; #5,166 of 6,289 by trust here, #4,031 by citations
- Organizational Behavior and Human Resource Management — 69 citations into it; #2,980 of 8,741 by trust here, #3,933 by citations
- Sociology and Political Science — 47 citations into it; #18,441 of 22,756 by trust here, #16,211 by citations
- Social Psychology — 39 citations into it
- Strategy and Management — 17 citations into it
- Experimental and Cognitive Psychology — 16 citations into it
- Information Systems and Management — 16 citations into it
- Management Information Systems — 12 citations into it; #1,356 of 3,376 by trust here, #1,420 by citations
Whom Holger Roschk trusts overall
Their strongest outbound trust, strongest first, inferred from their citations.
- Martin Eisend
- Jochen Wirtz
- M. Morrin
- Moshe Davidow
- Mark Lipsey
- Carolyn M. Bonifield
- Anna S. Mattila
- J. Chébat
- Julian P. T. Higgins
- Gaia Rubera
Who trusts Holger Roschk overall
Papers from Holger Roschk's perspective
Ordered by how strongly the researchers Holger Roschk trusts endorse each paper. Same corpus, a different order for every researcher.
- The effect of customers' emotional responses to service failures on their recovery effort evaluations and satisfaction judgments
- Inequity In Social Exchange
- Congruency of Scent and Music As a Driver of In-Store Evaluations and Behavior
- Does it Make Sense to Use Scents to Enhance Brand Memory?
- Scents and Sensibility: When Do (In)Congruent Ambient Scents Influence Product Evaluations?
- Construal-Level Theory of Psychological Distance (Psychology Review)
- Person-Place Congruency
- The Managed Heart: Commercialization of Human Feeling.
- Justice strategy options for increased customer satisfaction in a services recovery setting
- Impact of ambient odors on mall shoppers' emotions, cognition, and spending: A test of competitive causal theories
Their papers
- The nature of an apology: An experimental study on how to apologize after a service failure (2013) — 195 citations
- Identifying Appropriate Compensation Types for Service Failures (2014) — 188 citations
- Pleasant Ambient Scents: A Meta-Analysis of Customer Responses and Situational Contingencies (2020) — 94 citations
- Calibrating 30 Years of Experimental Research: A Meta-Analysis of the Atmospheric Effects of Music, Scent, and Color (2017) — 241 citations
- Differential effects of atmospheric cues on emotions and loyalty intention with respect to age under online/offline environment (2014) — 151 citations
- A Meta-Analysis of Organizational Complaint Handling and Customer Responses (2011) — 458 citations