L. J. Harrison‐Walker

Organizational Behavior and Human Resource Management · 2001–2019

A researcher in the Science corpus: 4 papers; trusts 20 researchers and is trusted by 15 researchers here, as inferred from the citation graph.

Subfields

• Organizational Behavior and Human Resource Management — 45 citations into it; #2,091 of 8,741 by trust here, #4,498 by citations
• Social Psychology — 40 citations into it
• Sociology and Political Science — 34 citations into it; #4,515 of 22,756 by trust here, #10,424 by citations
• Marketing — 17 citations into it
• Clinical Psychology — 12 citations into it

Whom L. J. Harrison‐Walker trusts overall

Their strongest outbound trust, strongest first, inferred from their citations.

1. Everett L. Worthington Jr.
2. M. Zeelenberg
3. Klaus R. Scherer
4. K. Schoefer
5. F. Fincham
6. Rik Pieters
7. Roger Bougie
8. M. McCullough
9. J. Chébat
10. Carolyn M. Bonifield

Who trusts L. J. Harrison‐Walker overall

1. M. Sallam
2. Weilin Lu
3. Jungsun Kim
4. G. van Noort
5. A. Ismail
6. Sabine A. Einwiller
7. Thomas Allard
8. Hyounae Kelly Min
9. Qiang Ye
10. Jochen Wirtz

Papers from L. J. Harrison‐Walker's perspective

Ordered by how strongly the researchers L. J. Harrison‐Walker trusts endorse each paper. Same corpus, a different order for every researcher.

1. Angry customers don't come back, they get back: The experience and behavioral implications of anger and dissatisfaction in services
2. Forgiveness, forbearance, and time: the temporal unfolding of transgression-related interpersonal motivations. (Journal of Personality and Social Psychology)
3. Religious perspectives on forgiveness.
4. The psychology of interpersonal relations
5. The psychology of forgiveness: History, conceptual issues, and overview.
6. The kiss of the porcupines: From attributing responsibility to forgiving
7. Vengefulness: Relationships with Forgiveness, Rumination, Well-Being, and the Big Five
8. Self-Service Technologies: Understanding Customer Satisfaction with Technology-Based Service Encounters
9. Development and validation of brief measures of positive and negative affect: the PANAS scales.
10. Asymptotic and resampling strategies for assessing and comparing indirect effects in multiple mediator models (Behavior Research Methods)

Their papers

• E‐complaining: a content analysis of an Internet complaint forum (2001) — 319 citations
• The role of cause and affect in service failure (2012) — 98 citations
• The critical role of customer forgiveness in successful service recovery (2019) — 175 citations
• The effect of consumer emotions on outcome behaviors following service failure (2019) — 118 citations