Product Returns on the Internet: A Case of Mixed Signals?

199 citations recorded by the source corpus.

How researchers see this paper

The researchers whose trusted networks rank it highest, strongest advocate first. Every researcher gets a different order.

Examining relationships between the return policy, product quality, and pricing strategy in online direct selling (2013, unknown): “Bonifield et al. (2010) examines the relationship between quality and the flexible degree of return policies under a direct sales model.”
Are Product Returns a Necessary Evil? Antecedents and Consequences (2009, background): “Bonifield, Cole, and Schultz (2002) •Show a correlation between perceived quality of online retailers and product return policy leniency.”
Open Business Models and Closed-Loop Value Chains: Redefining the Firm-Consumer Relationship (2016, background): “environment, but also to partially recover their payments.(3) They initiate return streams of value through re-selling or freely returning their products at the end of the consumption stage and, thus, become an integral part of the resulting closedloop value chain.”
E-tailer׳s return policy, consumer׳s perception of return policy fairness and purchase intention (2014, background): “Bonifield et al. (2010) found that the positive relationship between the e-tailer quality and its return policy leniency only holds for nonconsumable products.”