S. Kaiser

Organizational Behavior and Human Resource Management · with Roschk · 2013

A researcher in the Science corpus: 1 paper; trusts 9 researchers and is trusted by 0 researchers here, as inferred from the citation graph.

Subfields

Whom S. Kaiser trusts overall

Their strongest outbound trust, strongest first, inferred from their citations.

  1. Moshe Davidow
  2. Jochen Wirtz
  3. Carolyn M. Bonifield
  4. Anna S. Mattila
  5. Ruth N. Bolton
  6. Catherine A. Cole

Papers from S. Kaiser's perspective

Ordered by how strongly the researchers S. Kaiser trusts endorse each paper. Same corpus, a different order for every researcher.

  1. The effect of customers' emotional responses to service failures on their recovery effort evaluations and satisfaction judgments
  2. Inequity In Social Exchange
  3. Consumer responses to compensation, speed of recovery and apology after a service failure
  4. On the dimensionality of organizational justice: a construct validation of a measure. (Journal of Applied Psychology)
  5. Service failure and recovery: The impact of relationship factors on customer satisfaction
  6. The Managed Heart: Commercialization of Human Feeling.
  7. The Bottom Line Impact of Organizational Responses to Customer Complaints
  8. Construal-Level Theory of Psychological Distance (Psychology Review)
  9. Organizational Responses to Customer Complaints: What Works and What Doesn’t
  10. Better him than me: social comparison theory and service recovery

Their papers