Bo Edvardsson
Marketing · 2000–2017
A researcher in the Science corpus: 6 papers; trusts 3 researchers and is trusted by 26 researchers here, as inferred from the citation graph.
Subfields
- Marketing — 28 citations into it; #636 of 6,289 by trust here, #1,334 by citations
- Organizational Behavior and Human Resource Management — 20 citations into it; #1,216 of 8,741 by trust here, #2,511 by citations
Whom Bo Edvardsson trusts overall
Their strongest outbound trust, strongest first, inferred from their citations.
Who trusts Bo Edvardsson overall
- C. Delcourt
- Donald C. Barnes
- Philip J. Stokes
- D. V. Dun
- J. Douglas
- C. Grönroos
- Riadh Ladhari
- R. Ferguson
- Dwayne D. Gremler
- Sharifah Faridah Syed Alwi
Papers from Bo Edvardsson's perspective
Ordered by how strongly the researchers Bo Edvardsson trusts endorse each paper. Same corpus, a different order for every researcher.
- On a Theory of Markets and Marketing: From Positively Normative to Normatively Positive
- It's all B2B…and beyond: Toward a systems perspective of the market
- Service-Dominant Logic: Premises, Perspectives, Possibilities
- The Systems View of Life: A Unifying Vision
- A research manifesto for services science (CACM)
- The Service-dominant Logic of Marketing: Dialog, Debate, and Directions
- The Impact of Social Structure on Economic Outcomes
- Markets as configurations
- Co-creation experiences: The next practice in value creation
- Constructing a Market, Performing Theory: The Historical Sociology of a Financial Derivatives Exchange1 (American Journal of Sociology)
Their papers
- A Systems Perspective on Markets: Toward a Research Agenda (2017) — 161 citations
- Does Service-Dominant Design Result in a Better Service System? (2011) — 111 citations
- Service quality: beyond cognitive assessment (2005) — 335 citations
- Customer Switching Patterns in Competitive and Noncompetitive Service Industries (2004) — 174 citations
- Critical incident techniques: Towards a framework for analysing the criticality of critical incidents (2001) — 280 citations
- The effects of satisfaction and loyalty on profits and growth: Products versus services (2000) — 451 citations