A research manifesto for services science

By H. Chesbrough, Jim Spohrer. CACM, 2006

1,121 citations recorded by the source corpus.

Subfields: Marketing, Organizational Behavior and Human Resource Management, Strategy and Management

View Paper: https://www.semanticscholar.org/paper/7a19282f51b78f7c18fd1e94cf0e9fa5b1599b73

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Citations in the corpus

Blockchain Technology as an Enabler of Service Systems: A Structured Literature Review (2017, background): “Even at the beginning of the 20th century, in which services have already accounted for a remarkable share of economic performance, service still remained on a residual place of the economic worldview [43].”
The service system is the basic abstraction of service science (2008, background): “General systems theory provides a framework for understanding complex relations in configurations of operant and operand resources (von Bertalanffy 1976).”
Service-oriented technology and management: Perspectives on research and practice for the coming decade (2008, background): “…and Goul, 2006), especially service-oriented architectures (Arsanjani et al., 2004; Spohrer et al., 2007), and service science (Bitner and Brown, 2006; Chesbrough and Spohrer, 2006; Maglio et al., 2006) are currently being intensively studied and discussed by many researchers and practitioners.”
Towards an operations strategy for product-centric servitization (2009, background): “, 1999; Mont, 2000; Meijkamp, 2000; Manzini and Verzolli, 2003), services operations (Chase and Apte, 2007) and services-science (Chesborough and Spohrer, 2006).”
Work System Theory: Overview of Core Concepts, Extensions, and Challenges for the Future (2013, methodology): “In relation to Gregor’s (2006) categories of theories, work system theory (WST) is an integrated body of theory that includes a Type 1 analytical theory (the work system framework) and a Type 2 explanatory theory (the work system life cycle model), which in combination give the basis of a Type 5 des”
The service imperative (2008, background): “Because of the nature of service(s) it is critical that this research and education cut across disciplines including business, engineering, information technology, computer science, and the social sciences (Chesbrough and Spohrer 2006; Maglio et al., 2006).”
Narrative Networks: Patterns of Technology and Organization (2007, background): “As many commentators have pointed out, the economic importance of these technologies and the services they enable has been steadily increasing relative to agriculture and manufacturing (e.g., Chesbrough and Spohrer 2006).”
A Systems Perspective on Markets: Toward a Research Agenda (2017, background): “Parallel to these developments, many members of the service research community have started to embrace a systems view, as part of the continuing development of servicedominant (S-D) logic (Vargo and Akaka, 2012; Vargo and Lusch, 2011; 2016; Edvardsson, Tronvoll and Gruber, 2011) and service science ”
The Emergent Role of Digital Technologies in the Circular Economy: A Review (2017, background): “In that regard, Circular Economy is following a similar trajectory with PSS and service ecosystems in general, where digital technologies have been a critical enabler [25]–[27].”
An integrated service-device-technology roadmap for smart city development (2013, background): “In recent years, a trend towards servitization has also caught the attention of academia, practitioners and governments [10,63,73,74].”
A critical review of cloud computing: researching desires and realities (2012, background): “There are costs for enterprises in gaining such knowledge including the costs associated with the contractual arrangements that underpin the use of cloud services (Chesbrough and Spohrer, 2006; Lacity et al ., 2011).”
Steps Toward a Science of Service Systems (2007, background): “SSME aims to understand how an organization can invest effectively to create service innovations and to realize more predictable outcomes (Chesbrough & Spohrer, 2006; Maglio, Kreulen, Srinivasan, & Spohrer, 2006; Spohrer, McDavid, Maglio, & Cortada, 2006; Spohrer & Reicken, 2006).”
Computing (2021, background): “However, there are other zones where both 1 and 19 lights exist and were not shown to be statistically significant.”
Leveraging the capabilities of service-oriented decision support systems: Putting analytics and big data in cloud (2013, neutral): “Growing knowledge of information and communication technology (ICT) design, execution, storage, transmission and reuse along with the evolution of internet is creating opportunities to con ﬁ gure information technologies into service relationships that create new value [12].”
Interactive Services: A Framework, Synthesis and Research Directions (2009, background): “Customer inrole and extra role behaviors can be considered as a form of codified and tacit knowledge involved in a service exchange (Chesbrough and Spohrer 2006).”