Does Service-Dominant Design Result in a Better Service System?

By Bo Edvardsson, Gloria Ng, C. Min, R. Firth, Ding Yi. 2011

111 citations recorded by the source corpus.

Subfields: Marketing, Organizational Behavior and Human Resource Management

View Paper: https://www.semanticscholar.org/paper/6e26048f77a685fec941059cdc1a495a581a2b9d

How researchers see this paper

The researchers whose trusted networks rank it highest, strongest advocate first. Every researcher gets a different order.

In Marketing

1. Kumar Rakesh Ranjan
2. Stuart Read

In Organizational Behavior and Human Resource Management

1. Kumar Rakesh Ranjan
2. Stuart Read

Citations in the corpus

• Value co-creation: concept and measurement (2014, background): “Value is co-created in use because customers assess and determine the value of a proposition on the basis of the specificity of their usage (Edvardsson et al. 2011; Vargo and Lusch 2004, 2008).”