Dwayne D. Gremler

Organizational Behavior and Human Resource Management · 2000–2020

A researcher in the Science corpus: 9 papers; trusts 31 researchers and is trusted by 33 researchers here, as inferred from the citation graph.

Subfields

• Organizational Behavior and Human Resource Management — 96 citations into it; #940 of 8,741 by trust here, #682 by citations
• Sociology and Political Science — 68 citations into it; #1,924 of 22,756 by trust here, #1,281 by citations
• Social Psychology — 62 citations into it; #12,423 of 15,694 by trust here, #2,565 by citations
• Marketing — 41 citations into it; #3,387 of 6,289 by trust here, #1,607 by citations
• Clinical Psychology — 22 citations into it
• Management Information Systems — 14 citations into it
• Experimental and Cognitive Psychology — 12 citations into it
• Strategy and Management — 12 citations into it; #1,445 of 10,874 by trust here, #2,493 by citations

Whom Dwayne D. Gremler trusts overall

Their strongest outbound trust, strongest first, inferred from their citations.

1. Adamantios Diamantopoulos
2. Alicia A. Grandey
3. D. Howe
4. Bo Edvardsson
5. Philip M. Podsakoff
6. Markus Groth
7. Richard G. Netemeyer
8. A. Giardini
9. Nathan P. Podsakoff
10. Kristopher J Preacher

Who trusts Dwayne D. Gremler overall

1. Jinsoo Hwang
2. C. Delcourt
3. Brandi N. Frisby
4. A. Ismail
5. Yeajin Jang
6. Hailian Qiu
7. Pallab Paul
8. Junghoon Lee
9. Anna S. Mattila
10. Matthew M. Martin

Papers from Dwayne D. Gremler's perspective

Ordered by how strongly the researchers Dwayne D. Gremler trusts endorse each paper. Same corpus, a different order for every researcher.

1. Development and validation of brief measures of positive and negative affect: the PANAS scales.
2. Emotional intelligence. (Journal of the American College of Radiology)
3. Emotion regulation in the workplace: a new way to conceptualize emotional labor. (Journal of Occupational Health Psychology)
4. Asymptotic and resampling strategies for assessing and comparing indirect effects in multiple mediator models (Behavior Research Methods)
5. Scaling Procedures: Issues and Applications
6. Service with a smile: Emotional contagion in the service encounter.
7. Mediation in experimental and nonexperimental studies: new procedures and recommendations. (Psychological methods)
8. Are All Smiles Created Equal? How Emotional Contagion and Emotional Labor Affect Service Relationships:
9. The Ripple Effect: Emotional Contagion and its Influence on Group Behavior
10. Determinants and consequences of employee displayed positive emotions

Their papers

• Are All Smiles Created Equal? How Emotional Contagion and Emotional Labor Affect Service Relationships: (2006) — 809 citations
• Customer-Employee Rapport in Service Relationships (2000) — 1,216 citations
• Effects of perceived employee emotional competence on customer satisfaction and loyalty: The mediating role of rapport (2013) — 181 citations
• Understanding and managing customer relational benefits in services: a meta-analysis (2020) — 128 citations
• Emotion Cycles in Services: Emotional Contagion and Emotional Labor Effects (2019) — 89 citations
• Employee Emotional Competence (2016) — 90 citations
• Extreme Makeover: Short- and Long-Term Effects of a Remodeled Servicescape (2011) — 113 citations
• Service value revisited: Specifying a higher-order, formative measure (2008) — 384 citations
• Experiential Learning Exercises in Services Marketing Courses (2000) — 207 citations