Magnus Söderlund

Organizational Behavior and Human Resource Management · 2002–2009

A researcher in the Science corpus: 6 papers; trusts 23 researchers and is trusted by 12 researchers here, as inferred from the citation graph.

Subfields

• Organizational Behavior and Human Resource Management — 37 citations into it; #2,414 of 8,741 by trust here, #3,407 by citations
• Sociology and Political Science — 37 citations into it; #12,950 of 22,756 by trust here, #8,704 by citations
• Marketing — 30 citations into it; #1,402 of 6,289 by trust here, #1,774 by citations
• Social Psychology — 21 citations into it
• Applied Psychology — 12 citations into it
• Experimental and Cognitive Psychology — 12 citations into it
• Cognitive Neuroscience — 8 citations into it
• General Decision Sciences — 6 citations into it

Whom Magnus Söderlund trusts overall

Their strongest outbound trust, strongest first, inferred from their citations.

1. Alicia A. Grandey
2. Barbara J. Phillips
3. Scott B. MacKenzie
4. Michel Tuan Pham
5. Linda C. Ueltschy
6. Anna S. Mattila
7. A. Luong
8. Xueming Luo
9. Norbert Schwarz
10. Julie Baker

Who trusts Magnus Söderlund overall

1. Simon Bell
2. Sandy Ng
3. Andreas B. Eisingerich
4. Celso Augusto de Matos
5. Niclas Öhman
6. Fiona X. Yang
7. Shpëtim Çerri
8. Hueiju Yu
9. J. Sweeney
10. J. Wieseke

Papers from Magnus Söderlund's perspective

Ordered by how strongly the researchers Magnus Söderlund trusts endorse each paper. Same corpus, a different order for every researcher.

1. WHEN 'THE SHOW MUST GO ON': SURFACE ACTING AND DEEP ACTING AS DETERMINANTS OF EMOTIONAL EXHAUSTION AND PEER-RATED SERVICE DELIVERY
2. The Role of Emotions in Service Encounters
3. The Interplay of Gender and Affective Tone in Service Encounter Satisfaction
4. Implications of loyalty program membership and service experiences for customer retention and value
5. The Logic of Feeling
6. The Influence of Angry Customer Outbursts on Service Providers' Facial Displays and Affective States
7. Affective Influences on Judgments and Behavior in Organizations: An Information Processing Perspective
8. Processing Fluency and Aesthetic Pleasure: Is Beauty in the Perceiver's Processing Experience? (Personality and Social Psychology Review)
9. Neglected Outcomes of Customer Satisfaction
10. The Influence of Multiple Store Environment Cues on Perceived Merchandise Value and Patronage Intentions

Their papers

• Receiving word-of-mouth from the service customer: An emotion-based effectiveness assessment (2007) — 219 citations
• Assessing behavior before it becomes behavior (2005) — 102 citations
• Physical attractiveness of the service worker in the moment of truth and its effects on customer satisfaction (2009) — 121 citations
• Revisiting the smiling service worker and customer satisfaction (2008) — 123 citations
• Behavioral Intentions in Satisfaction Research Revisited (2003) — 123 citations
• Customer familiarity and its effects on satisfaction and behavioral intentions (2002) — 256 citations