Assessing behavior before it becomes behavior

By Magnus Söderlund, Niclas Öhman. 2005

102 citations recorded by the source corpus.

Subfields: Marketing, Organizational Behavior and Human Resource Management, Sociology and Political Science

View Paper: https://www.semanticscholar.org/paper/1775ba6fe5c59053d23393bfa41c958cc86da835

How researchers see this paper

The researchers whose trusted networks rank it highest, strongest advocate first. Every researcher gets a different order.

In Marketing

1. Jinsoo Hwang
2. Sunghyup Sean Hyun
3. Fiona X. Yang
4. Heesup Han
5. S. Tanford
6. Anna S. Mattila
7. Wan Yang

In Organizational Behavior and Human Resource Management

1. Jinsoo Hwang
2. Fiona X. Yang
3. Sunghyup Sean Hyun
4. Heesup Han
5. S. Tanford

In Sociology and Political Science

1. Jinsoo Hwang
2. Fiona X. Yang
3. Sunghyup Sean Hyun
4. Heesup Han
5. Chris Evans
6. Ismail Erkan

Citations in the corpus

• The Antecedents and Consequences of Brand Prestige in Luxury Restaurants (2012, background): “Furthermore, according to Soderlund and Ohman (2005) , customers who have high levels of satisfaction with service create positive word of mouth.”
• Effects of Restaurant Satisfaction and Knowledge Sharing Motivation on eWOM Intentions (2017, background): “…satisfaction on postdining behavioral intentions and found that customer satisfaction will evoke behavioral intentions, such as repatronizing, recommendation, and positive WOM (Ha & Jang, 2010; Kivela, Inbakaran, & Reece, 1999; Ryu & Han, 2010; Ryu, Han, & Jang, 2010; Söderlund & Öhman, 2005).”