Sandy Ng
Organizational Behavior and Human Resource Management · 2011
A researcher in the Science corpus: 2 papers; trusts 2 researchers and is trusted by 3 researchers here, as inferred from the citation graph.
Subfields
- Organizational Behavior and Human Resource Management — 17 citations into it; #6,501 of 8,741 by trust here, #7,689 by citations
- Marketing — 14 citations into it; #4,517 of 6,289 by trust here, #5,492 by citations
Whom Sandy Ng trusts overall
Their strongest outbound trust, strongest first, inferred from their citations.
- Barbara M. Byrne
- Magnus Söderlund
- Philip M. Podsakoff
- Javier Reynoso
- Sunghyup Sean Hyun
- Scott B. MacKenzie
- J. Sweeney
- Serkan Aydın
Who trusts Sandy Ng overall
Papers from Sandy Ng's perspective
Ordered by how strongly the researchers Sandy Ng trusts endorse each paper. Same corpus, a different order for every researcher.
- Structural equation modeling with EQS : basic concepts, applications, and programming
- Common method biases in behavioral research: a critical review of the literature and recommended remedies. (Journal of Applied Psychology)
- The Role of Emotional Commitment in Relationship Marketing: An Empirical Investigation of a Loyalty Model for Casinos
- Satisfaction: A Behavioral Perspective on the Consumer
- Customer relationship dynamics: Service quality and customer loyalty in the context of varying levels of customer expertise and switching costs
- Predictors of relationship quality and loyalty in the chain restaurant industry.
- Personal characteristics as moderators of the relationship between customer satisfaction and loyalty—an empirical analysis
- Customer familiarity and its effects on satisfaction and behavioral intentions
- Investments in Consumer Relationships: A Cross-Country and Cross-Industry Exploration
- Spreading the word: Investigating antecedents of consumers’ positive word-of-mouth intentions and behaviors in a retailing context
Their papers
- Generating positive word‐of‐mouth in the service experience (2011) — 197 citations
- Do relationship benefits and maintenance drive commitment and loyalty (2011) — 169 citations