Revisiting the smiling service worker and customer satisfaction

By Magnus Söderlund, S. Rosengren. 2008

123 citations recorded by the source corpus.

Subfields: Social Psychology, Sociology and Political Science

View Paper: https://www.semanticscholar.org/paper/be71537b7a95ec731a75862014fed10127c39e2b

How researchers see this paper

The researchers whose trusted networks rank it highest, strongest advocate first. Every researcher gets a different order.

In Social Psychology

1. S. Rosengren
2. Terje Slåtten
3. N. Prebensen

In Sociology and Political Science

1. S. Rosengren
2. Terje Slåtten
3. N. Prebensen

Citations in the corpus

• Make it memorable: customer experiences in winter amusement parks (2011, background): “Such details as a smile, a pleasant voice, perceptible empathy, and a friendly approach to customers clearly link to the customer's perception of the experience ( Soderlund and Rosengren, 2008”
• Experience value as a function of hedonic and utilitarian dominant services (2016, background): “The scenario was text-based, and similar scenarios appear frequently in the service literature (Bitner, 1990; Söderlund and Rosengren, 2008).”