Behavioral Intentions in Satisfaction Research Revisited

123 citations recorded by the source corpus.

How researchers see this paper

The researchers whose trusted networks rank it highest, strongest advocate first. Every researcher gets a different order.

Assessing behavior before it becomes behavior (2005, methodology): “We measured customer satisfaction in two ways, because two satisfaction constructs are used frequently in existing literature (Söderlund and Öhman, 2003).”
Exploring the Relationships among Service Quality, Satisfaction, Trust and Store Loyalty among Retail Customers (2012, background): “Soderlund and Ohman (2003) empirically studied the satisfaction-intention link with respect to different intention constructs.”
Do Satisfied Tourists Really Intend to Come Back? Three Concerns with Empirical Studies of the Link between Satisfaction and Behavioral Intention (2015, background): “In the field of customer satisfaction, researchers have measured the dependent variable based on post-purchase measures such as attitude change, repeat purchase, positive word-of-mouth intentions and brand loyalty (Oliver 1993; Soderlund and Ohman 2003).”
How Procedural, Financial and Relational Switching Costs Affect Customer Satisfaction, Repurchase Intentions, and Repurchase Behavior: A Meta-Analysis (2015, background): “…and Godfrey (2005) x Journal of Marketing 137 180 108 Silvestro and Cross (2000) x International Journal of Service Industry Management 138 114 109 Söderlund and Öhman (2003) x Journal of Consumer Satisfaction, Dissatisfaction, and Complaining Behavior 139 101 Söderlund and Öhman (2003) x Journal…”